Cleaning Services Team Lead for Guest Experience

Haven Holidays; Alnwick; On-site; GBP 36,000 - 55,000; Full time

Job summary

Haven Holidays seeks a Cleaning Services Manager to lead a dynamic cleaning team across our accommodations and facilities. You will drive high standards, coach staff, manage budgets, and ensure safety compliance while delivering exceptional guest experiences.

You will be hands-on with performance feedback, tackling challenges, and developing the team to meet evolving service expectations in a fast-paced environment.

Qualifications

• Proven experience in Cleaning/Housekeeping leadership roles.
• Experience managing large teams in fast-paced environments.
• Strong communication and organisational skills.
• Knowledge of health and safety regulations.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Team leadership

Guest experience

Performance management

Resource management

Compliance and safety

Problem solving

Training and development

Job description

Haven Holidays seeks a Cleaning Services Manager to lead a dynamic cleaning team across our accommodations and facilities. You will drive high standards, coach staff, manage budgets, and ensure safety compliance while delivering exceptional guest experiences.

You will be hands-on with performance feedback, tackling challenges, and developing the team to meet evolving service expectations in a fast-paced environment.