Cleaning Services Manager — Lead Team, Drive Excellence

Haven; Tenby; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% off on-park dining

20% discount Haven Holidays

In-store discounts

Free access to our facilities

Savings at national brands

Job summary

Haven is seeking a Cleaning Services Manager to lead a dynamic cleaning team at our venues in Wales, Tenby. You will direct daily operations, set high standards, and drive a positive guest experience while managing budgets and resources to keep services running smoothly.

You will coach and develop staff, monitor performance, and ensure strict health & safety compliance with company policies. A strong emphasis on customer service and problem-solving is essential.

Qualifications

• Proven experience in Cleaning/Housekeeping leadership roles.
• Strong leadership and communication skills with large teams.
• Experience managing budgets and resources.

Responsibilities

• Lead, motivate, and support the team to deliver high cleaning standards.
• Ensure guest satisfaction through excellent service and atmosphere.
• Monitor performance, coach staff, and conduct reviews.
• Oversee scheduling, budgets, and resources for efficiency.
• Ensure health and safety compliance and policy adherence.
• Provide training and development opportunities for the team.

Skills

Team leadership

Guest service

Budget management

Health & safety

Communication

Tools

Budgeting

Job description

Haven is seeking a Cleaning Services Manager to lead a dynamic cleaning team at our venues in Wales, Tenby. You will direct daily operations, set high standards, and drive a positive guest experience while managing budgets and resources to keep services running smoothly.

You will coach and develop staff, monitor performance, and ensure strict health & safety compliance with company policies. A strong emphasis on customer service and problem-solving is essential.