Claims Technician

First Group; Reading; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Travel benefits

Cycle to work

Pension and share scheme

Job summary

First Group in Reading invites applications for a Claims Technician to manage a portfolio of claims, liaise with customers and stakeholders, and ensure efficient, compliant handling of claims within a specialist environment.

Whether you have claims experience or are transferring from administration or customer service, this role offers development opportunities in a supportive team. The role is hybrid in Reading with 35 hours per week and flexible hours.

Qualifications

• Experience in admin, customer service, claims or similar office role.
• Strong organisational skills to manage multiple tasks and priorities.
• Excellent written and verbal communication.
• Professional and empathetic approach with customers.
• Strong attention to detail and accuracy.
• Good problem-solving and decision-making skills.
• Proficient with Microsoft Office and IT systems.
• Able to work independently as well as part of a team.
• Claims handling or insurance experience would be advantageous but not essential.

Responsibilities

• Manage your own caseload of claims from initial notification through to resolution.
• Review and respond to correspondence, emails, and telephone enquiries.
• Gather and assess information to support decision-making.
• Liaise with customers, insurers and other stakeholders.
• Maintain accurate records and update systems accordingly.
• Identify and escalate complex cases as required.
• Support investigations by obtaining reports, statements, and evidence.
• Ensure claims are handled in line with procedures and legal requirements.
• Monitor deadlines and use diary management systems effectively.
• Assist in identifying potentially fraudulent claims.
• Contribute to a positive and collaborative team environment.

Skills

Organisational skills

Communication skills

Customer service

Problem solving

Microsoft Office

Teamwork

Tools

Microsoft Office Suite

Job description

Location

Reading, hybrid role

Hours

35 hours per week, flexible working hours available

We're looking for a Claims Technician to join our team in Reading. This is a varied role where you'll manage a portfolio of claims, liaise with customers and stakeholders, and help ensure claims are handled professionally, efficiently, and in line with legal and company requirements.

Whether you already have claims experience or are looking to transfer your skills from an administration or customer-focused role, this could be an excellent opportunity to develop your career within a specialist claims environment.

What you'll be doing

• Managing your own caseload of claims from initial notification through to resolution.
• Reviewing and responding to correspondence, emails, and telephone enquiries.
• Gathering and assessing information to support decision‑making.
• Liaising with customers, insurers, ,and other stakeholders.
• Maintaining accurate records and ensuring systems are updated appropriately.
• Identifying and escalating complex cases where required.
• Supporting investigations by obtaining relevant reports, statements, and evidence.
• Ensuring claims are handled in accordance with company procedures and legal requirements.
• Monitoring key deadlines and using diary management systems effectively.
• Helping identify potentially fraudulent claims.
• Contributing to a positive and collaborative team environment.

What we're looking for

• Experience in an administration, customer service, claims, insurance, or similar office-based role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal.
• A professional and empathetic approach when dealing with customers.
• Strong attention to detail and accuracy.
• Good problem-solving and decision‑making skills.
• Confident using Microsoft Office and other IT systems.
• Ability to work independently as well as part of a team.
• Claims handling or insurance experience would be advantageous but is not essential.

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• Pension scheme and chance to buy discounted First Group shares

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.