Claims Handler

4th Dimension Innovation Ltd.; Egham; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Competitive company benefits

Training & development opportunities

Energetic, supportive team culture

Job summary

4th Dimension Innovation Ltd. in Egham Thorpe is seeking a CMT Claims Handler to manage First Party and Third Party motorcycle claims through settlement, with a hybrid work model. You will handle inquiries, use standard tools, and coordinate with investigators to reach timely resolutions.

The role requires strong communication, ability to simplify complex issues, and careful caseload management. Training and development opportunities accompany a supportive team culture.

Qualifications

• Excellent interpersonal communication at all levels.
• Ability to simplify complex issues for customers.
• Strong understanding of escalation protocols and decision making.
• Comfortable managing a busy caseload with competing priorities.

Responsibilities

• Manage a caseload of First Party and Third Party claims, progressing to settlement.
• Respond promptly to calls, emails and letters to move claims forward.
• Screen claims for fraud indicators and risk factors.
• Use desktop tools to support claims decisions (MIAFTR, CUE, MID, DVLA).
• Liaise with field investigators and engineers as needed.
• Update reserves and NCIs at the appropriate stage.
• Operate within personal authority limits and escalate when required.
• Offer alternatives to claiming where commercially sensible.

Skills

Interpersonal skills

Complex issue simplification

Escalation protocols

Caseload management

Tools

MIAFTR

CUE

MID

DVLA

Job description

Join Our Claims Team!

Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.

You’ll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.

Main Duties

• Manage a caseload of First Party and Third Party claims, progressing each case towards settlement
• Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward
• Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed
• Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions
• Liaise with specialist suppliers such as field investigators and engineers
• Update reserves and NCB at the appropriate stage of each claim
• Work within agreed personal authority limits, referring upwards where activity exceeds them
• Offer customers alternatives to claiming directly from their policy where commercially appropriate

Key Skills

• Excellent interpersonal skills, with the ability to communicate clearly at all levels
• Ability to make complex issues simple for customers
• Strong understanding of hierarchy and escalation protocols
• Comfortable managing a busy caseload with competing priorities

Bonus Points For

• Previous customer service or claims experience
• Familiarity with the Group's products, services and systems

The Essentials

• Hours: 37.5 hours per week, Monday to Friday. Hybrid working - 3 days onsite, 2 days from home - following an initial 4-6 week on-site training period
• Salary: £24,500–£26,000
• Location: Egham Thorpe
• Contract: Full time
• Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture

We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.