Claims Assistant - First4InjuryClaims
First4Lawyers Limited
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Benefits offered by this job
Job summary
Qualifications
- 5 GCSEs minimum including Maths and English are essential.
- Experience in a fast-paced customer-centric environment is desirable.
- Essential experience in handling customer calls.
Responsibilities
- Receive inbound claim enquiries via telephone.
- Handle inbound and outbound customer calls.
- Update the case management system accurately.
- Assess the potential success of the claim.
- Communicate proactively with customers.
- Assist Fee Earners with tasks as required.
Skills
Education
Job description
An outstanding opportunity to join a growing law firm specialising in personal injury. First4InjuryClaims forms part of the First4Lawyers group, the UK’s leading legal marketing collective.
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives.
- Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
- Access to interest free travel loans - our interest free loans will help you spread the cost of travel over 12 monthly payments
- Pension scheme - you’ll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
- Annual leave commences at 25 days plus bank holidays
- Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum
- Buy and sell holiday scheme
- Birthday leave – an extra paid day off on your birthday each year
- Staff social club with regular social events through the year
- Refer a friend - we offer a cash reward for every new team member you refer who successfully starts in our business
Reporting to the Claims Assistant Team Manager
£24,000.00
Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Bradford, Dewsbury, and Halifax.
Full Time. Permanent
Monday to Friday, 37.5 hours per week
An outstanding opportunity to join a growing law firm specialising in personal injury. First4InjuryClaims forms part of the First4Lawyers group, the UK’s leading legal marketing collective.
Our aim is to offer individuals an exciting and rewarding career in law. First4InjuryClaims can help you achieve your career aspirations with a clearly defined pathway to development and progression.
We are committed to supporting your personal development at First4InjuryClaims by offering learning and progression opportunities to help you to continually grow and achieve your full potential.
To further your knowledge and skills, you will have access to ongoing technical training, mentoring and coaching. You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.
The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.
You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicating with our customer’s to assist them in beginning their claim
- Assist the Fee Earner’s with tasks as required
- Minimum of 5 GCSE’s – Maths and English are essential
- Experience of working within a fast paced customer centric environment is desirable
- Experience and knowledge of handling customer telephone calls is essential
You will be able to demonstrate how your personal behaviour and approach matches First4InjuryClaims values as outlined below;
Quality – we are committed to delivering excellence in everything we do. The quality of our work exceeds expectations;
1. You will be driven to deliver, go the extra mile and be open to learning and continual self-development
Professionalism – at First4InjuryClaims we do what we say. We are knowledgeable, organised and efficient and work hard to ensure we go the extra mile for our clients
2. You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’
Respect – we value and support our client and our colleagues and treat everyone with dignity and respect
3. You will listen to others and value diversity
Integrity – we work with the utmost integrity and accountability. Our stated values are reflected in our day to day behaviours. We set the standards in the industry and we do not cold call
4. You will be open and honest, approachable, fair and reasonable
Client focus – we put the client first. We are passionate about what we do. We are committed to learning about our clients and their businesses so that we can add real value
5. You will value our clients and be able to build effective partnerships
Team work – at First4InjuryClaims we work as one team to deliver excellent results
6. You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals
If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Group Head of People at F4ICjobs@first4injuryclaims.com
Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.
First4InjuryClaims is an equal opportunities employer and treats applications solely on merit.
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