Claims Technician - Domestic Major Loss - Midlands

Sedgwick; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

SIPP pension

25 days holiday

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Job summary

Sedgwick is hiring a Claims Technician in the Midlands. You will be the calm voice guiding claimants, supporting the Loss Adjuster, and ensuring timely movement of claims.

Responsibilities include handling property claims, communicating clearly with policyholders and contractors, and working to deliver fair settlements while maintaining high service standards.

Qualifications

• Experience in managing property claims is essential.
• Clear written and verbal communication with policyholders and teams.
• Empathetic, proactive and reliable in a fast-paced claims environment.

Responsibilities

• Assist the Loss Adjuster in handling domestic major loss claims.
• Guide customers through the claims process and explain next steps.
• Coordinate with contractors and negotiate settlements to settle claims.

Skills

Property claims

Communication skills

Empathy & proactivity

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Claims Technician - Domestic Major Loss - Midlands

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Midlands

Job Type: Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Adjusting Executives in the Midlands.

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative - clear communication helps customer's feel supported, while independent thinking keeps claims moving forward.

Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You'll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in managing property claims : Previous experience in a claims environment is essential.
• Excellent communication skills : You'll speak with and write to policyholders , insurers, contractors, and more. You'll explain complex details clearly, and negotiate fair settlements for all.
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes

The skills that will be developed once working:

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we'll give you for this role:

• Remuneration & more
• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Other benefits
• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).