Claims Support Specialist (Hybrid, Glasgow)

Sedgwick; Glasgow; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

SIPP

Holiday allowance 25 days

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Group income protection

Discounts on products

Job summary

Sedgwick is recruiting a Customer Service Claims Adviser in Glasgow. You will be the calm voice helping claimants get their lives back on track, handling domestic claims with empathy and accuracy. This role blends office and remote work, offering comprehensive Sedgwick training and ongoing development.

You will work closely with the Home Adjusting team and other departments to ensure customers experience exceptional service throughout the claims journey.

Qualifications

• Experience in a customer service office environment.
• Excellent communication skills with policyholders, insurers, contractors.
• Contractor repair support experience is advantageous.

Responsibilities

• Assist in resolving domestic claims.
• Be the main contact for customers and stakeholders during the claims process.
• Record claim details accurately and set expectations.
• Learn policy and procedure requirements and handle difficult conversations.
• Collaborate with Home Adjusting and other departments to prioritise customer service.

Skills

Customer service

Communication skills

Claims handling

Office environment experience

Job description

Sedgwick is recruiting a Customer Service Claims Adviser in Glasgow. You will be the calm voice helping claimants get their lives back on track, handling domestic claims with empathy and accuracy. This role blends office and remote work, offering comprehensive Sedgwick training and ongoing development.

You will work closely with the Home Adjusting team and other departments to ensure customers experience exceptional service throughout the claims journey.