Remote Claims Support Specialist

Sedgwick; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

SIPP pension

Holiday allowance 25 days

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Discounts on products

Job summary

Sedgwick in Glasgow is seeking a Customer Service Claims Advisor to guide claimants through the domestic claims process, providing empathetic service and accurate data recording. As part of the Home Adjusting team, you'll liaise with policyholders, insurers and contractors, explaining policy requirements and setting expectations.

This is a hybrid role enabling office and remote work for work-life balance. If you are empathetic, detail-oriented and keen to learn complex systems, this is your

Qualifications

• Experience in a customer service office environment.
• Excellent communication: speak with and write to policyholders, insurers, contractors and more.
• Contractor repair support experience is advantageous.

Responsibilities

• Assist in resolving domestic claims and provide excellent customer service on calls.
• Record claim details accurately and set expectations for the service journey.
• Learn policy and procedure requirements and handle difficult conversations when needed.
• Collaborate with Home Adjusting and other departments to place customers at heart of the process.

Skills

Customer service office environment

Excellent communication

Contractor repair support

Job description

Sedgwick in Glasgow is seeking a Customer Service Claims Advisor to guide claimants through the domestic claims process, providing empathetic service and accurate data recording. As part of the Home Adjusting team, you'll liaise with policyholders, insurers and contractors, explaining policy requirements and setting expectations.

This is a hybrid role enabling office and remote work for work-life balance. If you are empathetic, detail-oriented and keen to learn complex systems, this is your