Claims Specialist – Financial Lines & Cyber (Hybrid)

PIB Group Services Ltd.; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Hybrid work arrangement

Job summary

PIB Group is hiring a Claims Handler in Liverpool to manage Financial Lines, Professional Indemnity, D&O, Cyber and EPL claims from notification to settlement, ensuring compliance and timely resolution.

You will maintain records, provide proactive communication, conduct investigations, gather documentation and negotiate fair settlements with involved parties, in line with policy terms and regulatory standards.

Qualifications

• Pursue Cert CII or equivalent qualification.
• Experience with Financial Lines, Professional Indemnity, D&O, Cyber & EPL claims and systems.
• Strong communication and interpersonal skills; customer-focused.
• Attention to detail and discretion with sensitive information.

Responsibilities

• Manage the full claims lifecycle from notification to settlement.
• Maintain up-to-date records and prepare required reports.
• Provide proactive communication to claimants and stakeholders.
• Conduct investigations, gather documentation, assess damages and negotiate settlements.

Skills

Claims management

Customer service

Communication

Problem solving

Education

Cert CII or equivalent

Tools

Microsoft Office 365

Claims management software

Job description

PIB Group is hiring a Claims Handler in Liverpool to manage Financial Lines, Professional Indemnity, D&O, Cyber and EPL claims from notification to settlement, ensuring compliance and timely resolution.

You will maintain records, provide proactive communication, conduct investigations, gather documentation and negotiate fair settlements with involved parties, in line with policy terms and regulatory standards.