Claims Handler

pib Group; West Kirby; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Flexible benefits

Hybrid work Liverpool

Job summary

PIB Group is seeking an experienced Claims Specialist to manage the end-to-end claims process from notification to settlement. You will ensure accuracy, maintain records, and deliver timely resolutions in line with policy terms and regulatory standards.

The role offers hybrid working from Liverpool (3 days in, 2 days at home) with a competitive salary, 26 days holiday, pension, healthcare support, and opportunities for professional development within a leading insurance group.

Qualifications

• Experience managing end-to-end claims processes.
• Strong communication and customer-service orientation.
• Ability to gather documentation, assess damages and negotiate settlements.
• Familiarity with data privacy regulations and compliance requirements.

Responsibilities

• Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution.
• Provide proactive communication and exceptional customer service to keep claimants informed and supported throughout the process.
• Conduct investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties.
• Ensure all claims are handled in compliance with legal, regulatory, and company standards; report suspicious or fraudulent claims; maintain confidentiality.

Skills

Claims handling

Customer service

Negotiation

Data privacy

Education

Cert CII

Job description

Job Responsibilities

• Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
• Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
• Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.
• Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations. Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.
• Proficiency with claims management processes (particularly in Financial Lines, Professional Indemnity, D&O, Cyber and EPL) and systems, including Microsoft Office 365.
• A solid understanding of the insurance market, policy terms, coverage and claims procedures.
• Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
• A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure. At PIB, we're committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first., PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

• An attractive salary & benefits package, including 26 days' holiday, pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working arrangement from our Liverpool office (3 days in, 2 days at home)
• A collaborative, supportive working environment within a leading insurance group
• Professional development and career progression opportunities.