Hybrid Claims Handler – Financial Lines & PI

PIB Group; Liverpool; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days' holiday

Pension

Healthcare support

Flexible benefits

Hybrid working (3 days in, 2 days at 2

Job summary

PIB Insurance Brokers, part of PIB Group, is seeking an experienced Claims Handler in Liverpool. The role covers Financial Lines, Professional Indemnity, D&O, Cyber and EPL, with hybrid working (3 days in, 2 at home).

You will manage claims end-to-end, maintain records, and communicate with claimants while ensuring compliance and timely settlements. The position offers professional development within a dynamic insurance group.

Qualifications

• Cert CII qualification or other relevant professional qualification.
• Proficiency with claims management processes and systems, including Microsoft Office 365.
• Strong understanding of insurance markets, policy terms, coverage and claims procedures.
• Excellent communication and interpersonal skills with customers and stakeholders.

Responsibilities

• Manage the entire claims process from notification to settlement with accurate records and reports.
• Provide proactive communication and timely issue resolution to claimants.
• Investigate, gather documentation, assess damages and negotiate settlements in line with procedures.
• Ensure compliance with legal, regulatory and company standards and report suspicious claims.

Skills

Cert CII

Claims management

Financial Lines

Professional Indemnity

D&O

EPL

Microsoft Office 365

Communication skills

Tools

Microsoft Office 365

Job description

PIB Insurance Brokers, part of PIB Group, is seeking an experienced Claims Handler in Liverpool. The role covers Financial Lines, Professional Indemnity, D&O, Cyber and EPL, with hybrid working (3 days in, 2 at home).

You will manage claims end-to-end, maintain records, and communicate with claimants while ensuring compliance and timely settlements. The position offers professional development within a dynamic insurance group.