Claims Handler

PIB Group Services Ltd.; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Hybrid work arrangement

Job summary

PIB Group is hiring a Claims Handler in Liverpool to manage Financial Lines, Professional Indemnity, D&O, Cyber and EPL claims from notification to settlement, ensuring compliance and timely resolution.

You will maintain records, provide proactive communication, conduct investigations, gather documentation and negotiate fair settlements with involved parties, in line with policy terms and regulatory standards.

Qualifications

• Pursue Cert CII or equivalent qualification.
• Experience with Financial Lines, Professional Indemnity, D&O, Cyber & EPL claims and systems.
• Strong communication and interpersonal skills; customer-focused.
• Attention to detail and discretion with sensitive information.

Responsibilities

• Manage the full claims lifecycle from notification to settlement.
• Maintain up-to-date records and prepare required reports.
• Provide proactive communication to claimants and stakeholders.
• Conduct investigations, gather documentation, assess damages and negotiate settlements.

Skills

Claims management

Customer service

Communication

Problem solving

Education

Cert CII or equivalent

Tools

Microsoft Office 365

Claims management software

Job description

PIB Insurance Brokers – Part of PIB Group The Role – Claims Handler We are looking for an experienced Claims Handler to join our growing team in Liverpool, and become a part of a dynamic and forward-thinking team, while handing Financial Lines claims, Professional Indemnity, D&O, Cyber and EPL. At PIB, we’re committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first.

What you’ll be doing:

Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports. Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process. Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures. Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.

What we’re looking for:

• Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.
• Proficiency with claims management processes (particularly in Financial Lines, Professional Indemnity, D&O, Cyber and EPL) and systems, including Microsoft Office 365.
• A solid understanding of the insurance market, policy terms, coverage and claims procedures.
• Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
• A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.

What You’ll Get:

• An attractive salary & benefits package, including 26 days’ holiday, pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working arrangement from our Liverpool office (3 days in, 2 days at home).
• A collaborative, supportive working environment within a leading insurance group.
• Professional development and career progression opportunities.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and internationally.