Claims Handler

McNally Associates Limited; City Of London; On-site; GBP 50,000 - 75,000; Full time

Job summary

McNally Associates Limited, a leading insurance organisation in the City, seeks an experienced Claims Specialist to manage FINPRO claims across Cyber, PI, FI and D&O with strong technical judgement and a commitment to fair resolution.

You will collaborate with Claims Managers, Underwriters, Actuaries and external partners, maintain reserves, ensure regulatory compliance, and build robust relationships with brokers and policyholders while upholding high standards of service.

Qualifications

• At least two years' experience in a claims role.
• Strong knowledge of claims handling principles and coverage issues.
• Experience with Financial Lines, Professional Indemnity or D&O is desirable but not required.
• Understanding of insurance law and regulatory frameworks across jurisdictions.
• Excellent communication, negotiation and analytical skills.

Responsibilities

• Proactively handle FINPRO claims from first advice to closure, assessing coverage, liability, quantum and strategy.
• Maintain accurate reserves and follow internal claims standards and referral guidelines.
• Build strong relationships with brokers, policyholders, co-insurers and internal teams.
• Direct external lawyers and adjusters in line with approved panel requirements.
• Ensure excellent file management, reporting and audit compliance.
• Promote best practice, client service excellence and adherence to regulatory requirements.

Skills

Communication skills

Negotiation skills

Analytical skills

Regulatory understanding

Client service orientation

Education

Degree

A-Levels or ACII

Job description

Join a leading insurance organisation and play a key role in delivering first-class commercial claims solutions across FINPRO lines including Cyber, PI, FI and D&O.

We're looking for an experienced Claims Specialist who can handle complex, technical claims with confidence, provide outstanding service to brokers and policyholders, and work collaboratively with internal stakeholders to support wider business goals.

The Role

You'll manage a varied portfolio of FINPRO claims from first notification through to settlement, applying strong technical judgement and ensuring fair, efficient resolution. You'll work closely with Claims Managers, Underwriters, Actuaries and external partners, maintaining high standards of communication, reserving accuracy and compliance throughout.

Key Responsibilities

• Proactively handle FINPRO claims from first advice to closure, assessing coverage, liability, quantum and strategy.
• Maintain accurate reserves and follow internal claims standards and referral guidelines.
• Build strong relationships with brokers, policyholders, co-insurers and internal teams.
• Direct external lawyers and adjusters in line with approved panel requirements.
• Ensure excellent file management, reporting and audit compliance.
• Promote best practice, client service excellence and adherence to regulatory requirements.

Skills & Experience

• Degree, A-Levels or ACII (qualified or working towards).
• At least two years of working in a claims role
• Strong knowledge of claims handling principles, coverage issues and experience handling Financial Lines, Professional Indemnity or D&O - YOU DO NOT NEED TO HAVE ALL OF THESE TO BE CONSIDERED.
• Understanding of insurance law and regulatory frameworks across multiple jurisdictions.
• Excellent communication, negotiation and analytical skills.
• Ability to work flexibly, manage varied workloads and make sound decisions.

What's on Offer

• A collaborative, supportive working environment.
• Opportunities for professional development and progression.
• A culture that values integrity, inclusion and putting people first.