Commercial Claims Specialist – Engineering & Cyber

HSB; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Private medical & dental

Pension contribution

Annual bonus

25 days annual leave

Job summary

HSB is seeking a Claims Handler to manage end-to-end claims for commercial insurance products in the UK. You will process claims from notification to settlement, investigate liability, liaise with clients, intermediaries, and third parties, and support regulatory compliance across the claims lifecycle.

You will work within a team culture focused on service excellence, efficiency, and best-practice claims management. Hybrid working and development opportunities are offered.

Qualifications

• Knowledge of commercial products, some engineering and construction, cyber or specialist commercial risks, policy wordings, indemnity principles, and coverage interpretations.
• Experience in claims handling within commercial products, engineering, construction, cyber, or specialist commercial lines.
• Awareness of regulatory, legal, and compliance requirements relating to claims management.
• Strong relationship building skills, with experience working collaboratively with Insurer Partners.

Responsibilities

• Delivery of claims handling activities from FNOL to settlement, driving increased levels of customer service and productivity.
• Supporting the handling of the claims losses within the HSB product offering, including investigating claims, establishing liability, negotiating settlement, identifying recovery opportunities and fraud risks.
• Managing day-to-day claims workload to ensure delivery of excellent customer service and adherence to processes within tight deadlines.
• Supporting on litigation, mediation and other claims related legal matters where required.
• Supporting the Claims Technical Manager and Claims Team Manager in maintaining a high-performance culture within the Claims team.
• Managing relationships with Client Companies, Intermediaries, direct insureds and third parties to deliver service excellence throughout the lifecycle of the claim.

Skills

Commercial products knowledge

Claims handling experience

Regulatory & compliance understanding

Relationship building

Education

CII Diploma/ACII or equivalent

Job description

HSB is seeking a Claims Handler to manage end-to-end claims for commercial insurance products in the UK. You will process claims from notification to settlement, investigate liability, liaise with clients, intermediaries, and third parties, and support regulatory compliance across the claims lifecycle.

You will work within a team culture focused on service excellence, efficiency, and best-practice claims management. Hybrid working and development opportunities are offered.