Claims Specialist - Hybrid, Growth & Impact

pib Group; West Kirby; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

26 days holiday

Pension

Healthcare support

Flexible benefits

Hybrid work Liverpool

Job summary

PIB Group is seeking an experienced Claims Specialist to manage the end-to-end claims process from notification to settlement. You will ensure accuracy, maintain records, and deliver timely resolutions in line with policy terms and regulatory standards.

The role offers hybrid working from Liverpool (3 days in, 2 days at home) with a competitive salary, 26 days holiday, pension, healthcare support, and opportunities for professional development within a leading insurance group.

Qualifications

• Experience managing end-to-end claims processes.
• Strong communication and customer-service orientation.
• Ability to gather documentation, assess damages and negotiate settlements.
• Familiarity with data privacy regulations and compliance requirements.

Responsibilities

• Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution.
• Provide proactive communication and exceptional customer service to keep claimants informed and supported throughout the process.
• Conduct investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties.
• Ensure all claims are handled in compliance with legal, regulatory, and company standards; report suspicious or fraudulent claims; maintain confidentiality.

Skills

Claims handling

Customer service

Negotiation

Data privacy

Education

Cert CII

Job description

PIB Group is seeking an experienced Claims Specialist to manage the end-to-end claims process from notification to settlement. You will ensure accuracy, maintain records, and deliver timely resolutions in line with policy terms and regulatory standards.

The role offers hybrid working from Liverpool (3 days in, 2 days at home) with a competitive salary, 26 days holiday, pension, healthcare support, and opportunities for professional development within a leading insurance group.