Claims Oversight Manager

Lloyd’s Europe; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Lloy d’s Europe is seeking a Claims Oversight Manager to shape and strengthen claims performance across the Lloyd’s market. You will oversee claims performance across a portfolio of managing agents, ensuring alignment with Lloyd’s Claims Principles and a best-in-class approach.

You will use data and relationships to drive improvement, identify emerging risks and support market-wide initiatives, while fostering accountability and continuous learning across the network.

Qualifications

• Experience in claims, conduct risk, delegated authority or a related oversight function.
• Strong knowledge of London and international insurance markets.
• Understanding of claims, legal and regulatory issues in the insurance sector.
• Experience engaging and influencing senior stakeholders.

Responsibilities

• Monitor claims performance and identify emerging risks, trends and opportunities for improvement (as part of oversight).
• Build trusted relationships with senior stakeholders across managing agents and the Corporation.
• Lead discussions on claims capabilities, performance and governance.
• Assess compliance with Lloyd's Claims Principles and intervene where performance concerns arise.
• Use claims data and MI to influence decision-making and drive improvement.
• Collaborate on thematic reviews, oversight activities and market-wide initiatives.
• Contribute to a culture of accountability, openness and continuous learning.

Skills

Claims expertise

Stakeholder management

Data analysis

Regulatory knowledge

Communication skills

Change management

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress. Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of. How we deliver this, matters. We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact. We're looking for a Claims Oversight Manager to help shape and strengthen claims performance across the Lloyd’s market. This is an opportunity to influence how claims are managed across multiple managing agents, working with senior stakeholders to drive better outcomes, identify emerging risks and support continuous improvement. You'll combine market insight, data analysis and strong relationship management to help ensure claims remain a key contributor to market performance.

What you'll do

As part of our Claims Oversight team, you'll oversee claims performance across a portfolio of managing agents, helping to ensure alignment with Lloyd's Claims Principles and supporting a best-in-class approach to claims management.

• Monitor claims performance and identify emerging risks, trends and opportunities for improvement
• Make balanced, risk-based judgements that support market performance and customer outcomes
• Build trusted relationships with senior stakeholders across managing agents and the Corporation
• Lead constructive discussions on claims capabilities, performance and governance
• Assess compliance with Lloyd's Claims Principles and intervene where performance concerns arise
• Use claims data and management information to influence decision‑making and drive improvement
• Collaborate on thematic reviews, oversight activities and market‑wide initiatives
• Contribute to a culture of accountability, openness and continuous learning

What you'll bring

We're interested in people with strong claims expertise and the confidence to influence across a complex stakeholder environment.

• Experience within claims, conduct risk, delegated authority or a related oversight function
• Strong knowledge of the London and international insurance markets
• A good understanding of claims, legal and regulatory issues affecting the insurance sector
• Experience engaging and influencing senior stakeholders
• The ability to analyse complex data and translate insights into action
• Strong communication skills, with the confidence to navigate challenging conversations
• A collaborative approach and a focus on delivering meaningful outcomes
• Experience supporting business change, risk management or operational improvement initiatives

Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact. We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential. We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed. We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day‑to‑day — not just talked about. We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets. We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve. We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role‑model the behaviours we expect in ourselves and others.