Claims Operations Manager

Eames Consulting; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Eames Consulting is seeking a Claims Operations Manager to strengthen the claims function and drive operational excellence across the platform. You will lead the daily operations, refine processes and controls, and develop MI and KPIs to quantify performance.

The role requires close collaboration with underwriting, risk, compliance, finance, and legal to ensure robust governance and effective change delivery.

Qualifications

• Experience in Lloyd's market and claims operations governance.
• Ability to convert data and insight into practical improvements.
• Experience delivering operational change or claims projects is advantageous.
• Commercially minded, proactive, and highly organized with ownership mindset.

Responsibilities

• Lead the day-to-day operational framework supporting the claims function.
• Review and improve claims processes, controls and workflows for efficiency.
• Develop MI, KPIs and reporting to provide visibility of claims performance.
• Enhance oversight of delegated claims arrangements with TPAs and third parties.
• Identify and manage operational risks with appropriate controls.
• Collaborate with Underwriting, Risk, Compliance, Finance, Legal, Actuarial and Operations.
• Support claims-related projects, systems developments and wider business change.

Skills

Lloyd's market experience

Claims operations

Governance

Stakeholder influence

Data analytics

Tools

MI reporting tools

Data dashboards

Job description

An exciting syndicate in growth mode is looking to appoint a Claims Operations Manager to strengthen its claims function and help develop and drive operational excellence across the platform.

This is a broad, high-impact role sitting closely with the Head of Claims, with responsibility for improving the way the claims function operates, strengthening governance and using data to enhance performance.

The role

• Lead the day-to-day operational framework supporting the claims function.
• Review and improve claims processes, controls and workflows to create greater efficiency.
• Develop MI, KPIs and reporting to provide clear visibility of claims performance.
• Enhance oversight of delegated claims arrangements, including TPAs, coverholders and other third parties.
• Identify and manage operational risks, ensuring appropriate controls and authority structures are in place.
• Work closely with Underwriting, Risk, Compliance, Finance, Legal, Actuarial and Operations.
• Support claims-related projects, systems developments and wider business change.

About you

You will have strong Lloyd’s market experience, with a strong background in claims operations, governance or performance.

You should be comfortable working across functions, influencing senior stakeholders and turning data and insight into practical improvements. Experience delivering operational change or claims projects, alongside a good understanding of Lloyd’s processes and reporting, would be highly advantageous.

This would suit someone who is commercially minded, proactive and highly organised, with the confidence to take ownership and make a tangible impact within a growing claims operation.