Claims Operations Manager - UK

TN United Kingdom; Manchester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Operations Manager to lead a dynamic team in Manchester. This pivotal role involves enhancing operational efficiency and driving change within a collaborative environment. You will engage with senior leadership and key stakeholders, using your analytical skills to inform decision-making and improve processes. The company values diversity and inclusivity, offering a flexible hybrid working model that supports work-life balance. If you're passionate about operational excellence and ready to make a significant impact, this opportunity is perfect for you.

Benefits

Flexible Working Solutions

Global Wellbeing Days

Comprehensive Benefits Package

Qualifications

• Experience in claims-based operations and data management.
• Proven track record in operational improvements and change management.

Responsibilities

• Lead operations and enable improvements in collaboration with Senior Leadership.
• Manage key stakeholders and develop relationships with business colleagues.

Skills

Analytical Skills

Interpersonal Skills

Change Management

Insurance Industry Knowledge

Project Management

Data Analysis

Flexibility of Thought

Tools

PowerPoint

Excel

Job description

Claims Operations Manager - UK, Manchester

Client: Aon

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4a493d864062

Job Views: 7

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Claims Operations Manager – UK

Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience, including the ability to bring varied data sets to life?

If so, we'd love to hear from you for this important role supporting one of our key business areas, where you will lead operations and enable improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis with flexibility to work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We foster a culture of trust, inclusivity, and diversity, and are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing outputs suitable for inclusion.
• Escalation, tracking, and completion of actions raised in audit and assurance work.
• Delivery of successful operational and business-related change projects as needed.
• Working collaboratively with colleagues to deliver company initiatives.
• Assisting with change management and operational improvements.
• Identifying and implementing key change projects that improve operational efficiency or regulatory adherence, including project management and other ad-hoc support.
• Working in accordance with the Aon UK Limited Risk Management Framework and ensuring compliance with policies, including participation in risk management activities.
• Managing key stakeholders and developing relationships with business colleagues.

How this opportunity is different

This is an exciting opportunity to work in a market that serves our clients and collaborates within the Aon business, working closely with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic team player
• Excellent analytical, numerical, and information-gathering skills
• Strong interpersonal skills, including well-developed influencing abilities
• Understanding of the Insurance Industry, particularly claims, is advantageous
• Proven track record in change management and operational improvement or process re-engineering
• Flexibility of thought to adapt plans as performance dictates
• Proficient in PowerPoint, Excel, and data configuration, with the ability to use data to support recommendations and inspire change

How we support our colleagues

Alongside our comprehensive benefits package, we promote a diverse and inclusive workforce. Our agile environment supports wellbeing and work/life balance, including two annual “Global Wellbeing Days.” We offer flexible working solutions and embrace Smart Working principles, recognizing that flexibility extends beyond just the workplace.