Claims Operations Manager - UK

TN United Kingdom; Leeds; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a leading UK Claims operation in a pivotal role where you will leverage your extensive claims-based operations experience. This exciting opportunity allows you to collaborate closely with Senior Leadership, driving operational improvements and managing key stakeholder relationships. As part of a diverse and inclusive team, you will be empowered to implement change projects that enhance efficiency and compliance. With a hybrid working model, you can enjoy flexibility while contributing to impactful initiatives that shape the future of the organization.

Benefits

Global Wellbeing Days

Flexible Work Arrangements

Comprehensive Benefits Package

Qualifications

• Experience in claims-based operations and change management.
• Ability to communicate effectively across organizational levels.

Responsibilities

• Assist in operational governance and produce suitable outputs.
• Manage key stakeholders and develop relationships with colleagues.

Skills

Analytical Skills

Interpersonal Skills

Change Management

Operational Improvement

Data Configuration

Tools

PowerPoint

Excel

Job description

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Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience, including the ability to bring varied data sets to life?

If so, then we'd love to hear from you regarding this important role that supports one of our key business areas, where you will lead operations and enable improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis, with the flexibility to work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing output suitable for inclusion.
• Escalation, tracking, and completion of actions raised in audit and assurance work.
• Delivery of successful operational and business-related change projects as needed.
• Working collaboratively with colleagues to deliver company initiatives.
• Assisting with change management and operational improvements.
• Identifying and implementing key change projects that improve operational efficiency or regulatory adherence, including project management and other ad-hoc support as required.
• Working in accordance with the Aon UK Limited Risk Management Framework and compliance with policies, including participation in risk management and mandatory training that may impact the business interests or reputation of the Group Company.
• Managing Key Stakeholders and developing relationships with business colleagues.

How this opportunity is different

This is an exciting opportunity to work in a market that serves our clients and collaborates within the Aon business. You will be working with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic teammate
• Excellent analytical, numerical, and information gathering skills
• Strong interpersonal skills – able to communicate well across organizational levels, including well-developed influencing skills
• Understanding of the Insurance Industry, particularly claims, would be an advantage
• Strong track record in change management and operational improvement or process re-engineering
• Flexibility of thought to adjust plans as performance dictates
• Proficient PowerPoint, Excel, and data configuration skills, with the ability to utilize data to support recommendations and inspire change

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to focus on yourself. We offer various working style solutions, and we support flexible work arrangements through our Smart Working initiative.