Claims Operations Manager - UK

TN United Kingdom; Birmingham; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Claims Operations Manager, where you will lead operational improvements and collaborate with senior leadership. This role offers a unique opportunity to enhance client service excellence within a respected organization. You'll leverage your analytical skills and industry knowledge to drive change, manage key stakeholder relationships, and support a culture of inclusivity and wellbeing. With a hybrid working model and a commitment to personal development, this position is perfect for those looking to make a significant impact in the insurance sector.

Benefits

Flexible Working Solutions

Global Wellbeing Days

Comprehensive Benefits

Diversity Promotion

Inclusive Environment

Qualifications

• Extensive experience in claims-based operations and data analysis.
• Proven track record in change management and process improvement.

Responsibilities

• Support monthly operational governance and produce relevant outputs.
• Lead operational and business change projects for efficiency.

Skills

Analytical Skills

Data Gathering

Interpersonal Skills

Change Management

Process Improvement

Flexibility in Planning

Knowledge of Insurance Industry

Tools

PowerPoint

Excel

Job description

Claims Operations Manager - UK, Birmingham

Client: Aon

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e085e1210e29

Job Views: 13

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Claims Operations Manager – UK

Would you like to join a highly-respected UK Claims operation in a leading role? Do you have extensive claims-based operations experience, including the ability to analyze varied data sets? If so, we would love to hear from you for this key role that supports one of our vital business areas, leading operations and driving improvements in collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis, offering flexibility to work both remotely and from a regional office.

Aon is in the business of better decisions.

At Aon, we aim to shape decisions for the better, protecting and enriching lives worldwide. We are a diverse, inclusive team committed to helping colleagues and clients succeed.

What the day will look like

• Supporting the monthly operational governance process and producing relevant outputs.
• Escalating, tracking, and completing actions from audit and assurance activities.
• Leading successful operational and business change projects.
• Collaborating with colleagues to implement company initiatives.
• Assisting with change management and operational improvements.
• Identifying and executing key projects to enhance operational efficiency and compliance, including project management and ad-hoc support.
• Working in accordance with the Aon UK Limited Risk Management Framework and policies, including risk management and mandatory training.
• Managing key stakeholder relationships across the business.

How this opportunity is different

This role offers a unique chance to work within a dynamic market, engaging with key stakeholders and contributing to client service excellence within Aon.

Skills and experience that will lead to success

• Enthusiastic team player
• Strong analytical, numerical, and data-gathering skills
• Excellent interpersonal and influencing skills across organizational levels
• Knowledge of the insurance industry, especially claims, is advantageous
• Proven experience in change management and process improvement
• Flexibility in planning and adapting to performance needs
• Proficiency in PowerPoint, Excel, and data analysis to support recommendations and inspire change

How we support our colleagues

We offer comprehensive benefits, promote diversity, and foster an inclusive environment that supports wellbeing and work/life balance. Our 'Smart Working' approach provides flexible working solutions, including two annual 'Global Wellbeing Days' to focus on personal wellbeing.