Claims Manager (Contractor & Warranty Claims)

Southern Housing; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Southern Housing is looking for an experienced Claims Manager to join our Claims & Recovery Service in London (Farringdon Station), with hybrid working arranged with your Line Manager.

You will manage high-value contractor and warranty claims, lead a small specialist team and develop claims strategies, coordinating with legal advisers, technical experts and senior stakeholders to maximise financial recovery and protect residents and the organisation.

Qualifications

• Experience managing construction, warranty, insurance or commercial claims.
• Strong knowledge of contract law, building safety legislation and construction contracts (JCT/NEC).
• Understanding of the Building Safety Act, Defective Premises Act and Limitation Act.
• Excellent analytical, negotiation and stakeholder management skills.
• Leadership experience managing complex workloads and teams.
• Relevant professional qualification (Law, RICS, CIOB or similar).

Responsibilities

• Manage a portfolio of high-value contractor and warranty claims.
• Lead the preparation of Pre-Action Protocol submissions and supporting evidence.
• Work with solicitors, experts and contractors to progress claims and disputes.
• Represent Southern Housing in mediation and settlement negotiations.
• Lead and develop Claims Officers and the Evidence & Disputes Officer.
• Monitor financial risk, recovery opportunities and claims performance.
• Produce clear reporting for governance and decision-making.

Skills

Claims management

Negotiation

Stakeholder management

Leadership

Education

Professional qualification (Law, RICS, CIOB or similar)

Job description

We are looking for an experienced and commercially astute Claims Manager to join our growing Claims & Recovery Service.

Reporting to the Head of Claims & Recovery, you will manage construction and building defect claims from investigation through to recovery, working closely with legal advisers, technical specialists and senior stakeholders. You will lead a small specialist team, develop claims strategies, oversee dispute resolution and help maximise financial recovery while protecting Southern Housing's interests.

This is a key leadership role responsible for the operational delivery of high-value contractor, manufacturer and warranty claims across our housing portfolio. You will lead the management of complex and high-risk construction defect claims, driving robust legal strategies that maximise financial recovery while protecting Southern Housing's long-term financial position.

Working closely with legal advisers, technical specialists and senior stakeholders, you will ensure claims are effectively investigated, evidenced, negotiated and resolved to achieve the best possible outcomes for our residents and organisation.

Your day-to-day responsibilities will include:

• Manage a portfolio of high-value contractor and warranty claims.
• Lead the preparation of Pre-Action Protocol submissions and supporting evidence.
• Work with solicitors, experts and contractors to progress claims and disputes.
• Represent Southern Housing in mediation and settlement negotiations.
• Lead and develop Claims Officers and the Evidence & Disputes Officer.
• Monitor financial risk, recovery opportunities and claims performance.
• Produce clear reporting for governance and decision-making.

This role is based in our London (Farringdon Station) office and offers hybrid working as agreed with your Line Manager.

What you'll bring:

• Experience managing construction, warranty, insurance or commercial claims
• Strong knowledge of contract law, building safety legislation and construction contracts (JCT/NEC)
• Understanding of the Building Safety Act, Defective Premises Act and Limitation Act
• Excellent analytical, negotiation and stakeholder management skills
• Leadership experience managing complex workloads and teams
• A relevant professional qualification (Law, RICS, CIOB or similar)

Shortlisting: from 12th November 2026