Claims Handler – Structural Warranty (Hybrid)

Premier Guarantee; Birkenhead; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days' annual leave plus bank/public

Up to 13% pension contribution

Annual bonus potential

Private medical cover

Life assurance

Wellbeing and development scheme

Hybrid working

Job summary

Premier Guarantee, part of HSB UK and Ireland, invites applications for a Claims Handler at our Birkenhead Head Office. You will manage a caseload of Structural Warranty claims within delegated authority, acting as the primary contact for policyholders and ensuring fair, efficient handling aligned with FCA requirements and internal standards.

You will collaborate with Claims Team Leaders, the Head of Claims and various stakeholders to deliver timely customer outcomes, while maintaining reserves

Qualifications

• Experience handling insurance claims and delivering a high standard of customer service.
• Working knowledge of FCA regulations and their application within claims handling.
• A customer-focused mindset with a commitment to fair and consistent outcomes.
• Strong investigation, problem-solving and analytical skills.
• Ability to manage a varied caseload, prioritise effectively and meet deadlines.
• Confident decision-maker, able to assess coverage and progress claims independently.

Responsibilities

• Manage a caseload of new and existing Structural Warranty claims within delegated authority levels.
• Act as the main point of contact for policyholders throughout the lifecycle of a claim.
• Handle inbound calls and correspondence, providing clear guidance on the claims process.
• Gather, review and record all information and documentation required to assess claims.
• Assess claims fairly and consistently to ensure appropriate coverage decisions.
• Proactively manage claims of small to medium value and complexity, ensuring timely settlements.
• Set and maintain appropriate claim reserves throughout the lifecycle of each claim.
• Handle declinatures and appeals in line with policy terms and regulatory requirements.
• Work with insurers, solicitors, surveyors and internal teams to progress claims efficiently.
• Identify potential recovery and/or mitigation opportunities with the Recoveries Team.
• Ensure customers are treated fairly, including those who may be vulnerable.
• Adhere to FCA regulations and internal quality frameworks.
• Contribute to review and continuous improvement of claims processes.

Skills

Insurance claims

Customer service

FCA regulations

Investigation

Analytical thinking

Communication skills

Time management

Team collaboration

IT literacy

Decision making

Education

CII qualifications

Tools

Microsoft Office

Insurance claims systems

Job description

Premier Guarantee, part of HSB UK and Ireland, invites applications for a Claims Handler at our Birkenhead Head Office. You will manage a caseload of Structural Warranty claims within delegated authority, acting as the primary contact for policyholders and ensuring fair, efficient handling aligned with FCA requirements and internal standards.

You will collaborate with Claims Team Leaders, the Head of Claims and various stakeholders to deliver timely customer outcomes, while maintaining reserves