Claims Handler/Senior Claims Handler

Lycetts Group; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Lycetts Group is seeking a Claims Handler/Senior Claims Handler to join their Newcastle office or regional hubs. The role involves managing client claims, ensuring efficient service delivery, and building strong relationships with external parties. This position offers a competitive salary, hybrid working options, and opportunities for career development within an inclusive environment.

Benefits

Employer pension contribution of 5% rising to 10% after 5 years

Annual Bonus scheme based on performance

25 days annual leave plus bank holidays

Career development opportunities with funded support

Qualifications

• Previous claims experience handling Commercial &/or High Net Worth Personal Lines Claims.
• Ability to deliver difficult messages effectively.
• Sound knowledge of regulatory requirements within a claims handling role.

Responsibilities

• Manage the claims journey efficiently within agreed service levels.
• Develop positive relations with clients, Insurance Companies, and Third Party Suppliers.
• Act as Claims Handler within the Lycetts UK Claims Centre of Excellence.

Skills

Communication skills

Negotiating skills

Client relationship management

Education

CII - Certificate in Insurance (or equivalent/above)

Job description

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Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, Northampton , or Catterick (hybrid working of 2 days working from home per week available upon successful completion of probation)

About The Role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler/Senior Claims Handler to join the Claims Team in our Head Office in Newcastle, or one of our Regional Claims Hubs based in Edinburgh, Charlbury, Northampton or Catterick.

Lycetts is a well-established independent insurance broker with a focus on farms, estates, and rural businesses. We also offer bespoke financial services, high-net-worth household coverage, commercial and bloodstock insurance and risk management advice.

As a Claims Handler, you will play a crucial role in managing the claims process for Lycetts’ clients under the guidance of a team manager. This role holds responsibility for the effective management of all client claims. The role has authority to deal with insurers, their appointed suppliers and clients as necessary to complete the claims journey.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key Responsibilities

• To act as Claims Handler within the Lycetts UK Claims Centre of Excellence servicing all offices nationwide.
• To manage the claims journey efficiently and within the Lycetts agreed service levels.
• Delivery of proactive and client focused claims handling.
• Develop positive meaningful relations with external parties including clients, Insurance Companies, Loss Adjusters, and other Third Party Suppliers
• Develop strong positive relationships with the nationwide placement teams within Lycetts
  
  

Knowledge, Skills And Experience

• Previous claims experience handing Commercial &/or High Net Worth Personal Lines Claims
• Knowledge of wide range of insurance products (desirable)
• Experience in identifying & obtaining relevant claims information from clients via telephone & email
• Confident and well executed communication skills, with the ability to deliver ‘difficult’ messages when required
• Proven negotiating skills
• Sound knowledge of regulatory requirements within a claims handling role
• CII - Certificate in Insurance (or equivalent/above) desirable, or a commitment to work to attain qualifications on employment
  
  

What we offer

• A competitive salary - let's discuss it
• Hybrid working available upon successful completion of probation
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.
  
  

About us

The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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