Personal Injury Claims Handler

Avature; Newcastle upon Tyne; Hybrid; GBP 34,000; Full time

Job summary

Join a forward-thinking company as a Personal Injury Claims Handler, where you will support customers through their insurance claims journey. In this dynamic role, you will manage your own caseload of personal injury claims, ensuring a seamless experience from notification to settlement. Your strong communication and negotiation skills will be key as you investigate claims, validate circumstances, and work proactively to achieve the best outcomes. With a commitment to continuous improvement, you will play a vital role in contributing to the company's strategic goals. This is an exciting opportunity to develop your career in a supportive and inclusive environment.

Benefits

Pension Scheme

Virtual GP Service

Performance Related Bonus

Generous Holiday Allowance

Colleague Clubcard Discounts

Enhanced Maternity Leave

Paid Paternity Leave

Ongoing Learning Opportunities

Share Schemes

Qualifications

• Experience in handling motor claims and personal injury claims is essential.
• Strong communication, negotiation, and customer service skills are required.

Responsibilities

• Manage a caseload of personal injury motor claims from notification to settlement.
• Investigate claims and liaise with customers and solicitors for best outcomes.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Claims Management

Decision Making

PC Skills

Job description

Serving our customers, communities, and planet a little better every day.

Salary c. £34,000 depending on experience + annual bonus & benefits

Office Attendance - Our roles are hybrid, however you should be able to travel to our Newcastle office for the duration of training.

Shift - Monday to Friday 09:00 -17:00, 36 hours per week.

Training - You'll start your journey with 4-8 weeks (DOE) of onsite training to give you the best start and tools in your careers. Training for this role will be office based, Monday - Friday 09:00 - 17:00, 36 hours per week.

Once competent in role you’ll have the opportunity to move to hybrid working, if certain criteria are met.

Closing Date - Applications close 21st February at 5pm.

We’re looking for a Personal Injury Claims Handler to join our Insurance Money and Services team.

You’ll join a team of personal injury claims handlers supporting Tesco Customers through their insurance claims journey from notification to settlement. In this busy and varied role, you’ll provide an excellent customer experience for our customers, supporting continuous improvement which will contribute to the company’s strategic goals. Please note this role is known as Personal Injury / Fraud Handler in Tesco Underwriting.

Managing your own caseload of motor claims, you’ll use your knowledge and experience to drive these claims from notification to settlement in a proactive manner. The claims will primarily be personal injury but will also include associated claims for third party vehicle and property damage and credit hire.

What you’ll be doing

1. Managing your own caseload of personal injury motor claims which will include associated vehicle damage and credit hire.
2. Investigating and validating circumstances of claims and the nature and extent of losses whilst keeping an eye out for fraudulent or exaggerated claims.
3. Gathering, reviewing and evaluating information gathered to determine liability and value of claims.
4. Liaising and negotiating with customers, third parties and solicitors to determine best settlement results.
5. Working pro-actively and within defined processes and authorities to progress claims to settlement.

We need you to have

1. Excellent customer service skills with previous experience of working with customers in a motor claims environment.
2. Experience in handling motor claims is essential. Experience in personal injury, third party damage and credit hire is preferable.
3. Strong communication and negotiation skills.
4. Ability to manage your own caseload of claims proactively and within deadlines.
5. A common-sense approach with the ability to make robust decisions based on information presented.
6. Strong PC skills and ability to use new software.

And if you have any of these, even better

1. Experience of handling claims in the MOJ and OIC portals and claims outside of the portals.
2. A knowledge and understanding of the Civil Procedure Rules and ability to apply this to your claims.
3. Knowledge of the litigation process and various costs regimes is beneficial.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

1. Prepare for your retirement with our colleague pension scheme.
2. Virtual GP Service for you and your family 365 days a year.
3. Performance related annual bonus.
4. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
6. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
7. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
8. Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!