Claims Handler - insurance/property - hybrid following probation

The Graduate; United Kingdom; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Take home £200 monthly bonus

Two days WFH after probation

Excellent progression

Company pension

Maternity policy

Wellbeing payment

Rising Stars programme

Training support

Job summary

The Graduate is recruiting for a claims handling role in the insurance/property repairs sector. You will manage your own set of client cases, negotiate settlements, and support professional qualifications as you progress within the firm.

Expect 8:45-17:00, weekdays with 45 minutes lunch. The firm supports training and a rising stars in leadership progression, plus two days WFH after probation.

Qualifications

• Experience working within the claims/insurance/property repairs sectors.
• Claims handling experience.
• Strong negotiation skills.
• Ability to work to deadlines.
• Personable and approachable.
• Looking for a career, further training & progression.
• Ability to communicate effectively on all levels.
• Excellent attention to detail.
• Analytical.
• IT literate and able to pick up new systems.
• Ability to work on own initiative and manage own workload.

Responsibilities

• Looking after a range of cases, working alongside other teams to ensure cases are completed successfully.
• Communicating facts on all building solutions relating to claims.
• Examining documentation to ensure we are in full possession of the facts.
• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
• Understand the works in process and state of progress with the claim and works carried out.
• Ensure the customer is updated throughout the repair process.
• Manage the customer, client, and claimant's experience throughout the repair process.
• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
• Entering into discussions with the claimant in order to settle the claim
• Ensuring you keep the internal system up to date and communicate any issues internally

Skills

Claims handling

Negotiation skills

Effective communication

IT literate

Job description

Our client is looking for a professional with claim handling experience (ideally from the insurance sector) to join their team and manage their own clients' cases. You will have strong negotiation skills with the ability to communicate effectively over the phone. This firm is very supportive of professional development and will support professional qualifications should you wish to pursue. This firm also has a rising stars academy you can access to progress into leadership roles should you want progression into management.

Duties will involve the following:

• Looking after a range of cases, working alongside other teams to ensure cases are completed successfully.
• Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.
• Examining documentation to ensure we are in full possession of the facts
• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
• Understand the works in process and state of progress with the claim and works carried out.
• Ensure the customer is updated throughout the repair process.
• Manage the customer, client, and claimant's experience throughout the repair process.
• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
• Entering into discussions with the claimant in order to settle the claim
• Ensuring you keep the internal system up to date and communicate any issues internally

This firm understands the importance of valuing those that join them and offering the chance to take industry qualifications and be supported by training

PERSON SPECIFICATION:

• Experience working within the claims/insurance/property repairs sectors
• Claims handling experience
• Strong negotiation skills
• Ability to work to deadlines
• Personable and approachable
• Looking for a career, further training & progression
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload as well as add real value to the team

HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

BENEFITS:

• Take home bonus of £200 per month - based on team targets
• Two days wfh following probation
• Excellent progression.
• Company pension which increases with time served
• An industry leading maternity policy
• £500 wellbeing payment at annual review
• Loyalty bonus at milestone years
• Support to continue training and paid for professional qualifications
• Access to a Rising Stars programme and equal support for mental and physical wellbeing.

HEATH & Safety: No current issues to report on site