Claims Handler / Customer Services PM

Dynamite Recruitment; Portsmouth; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

Free on-site parking

Free Health Cash Plan (dental & presc)

Free annual travel insurance

Discounts on insurance products

On-site gym & social facilities

Full training & development

Career progression

Job summary

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional for an established insurer based in Portsmouth. You will assist customers with insurance claims, provide clear guidance, and manage a high volume of inquiries with accuracy and empathy.

The role starts with a probation period in office, moving to hybrid working after. A comprehensive training programme and ongoing career development are provided.

Qualifications

• Previous customer service experience.
• Experience in a call centre, claims or insurance environment is useful but not essential.
• Good telephone and written communication skills.
• Strong attention to detail.
• Good computer skills.
• The ability to stay organised and calm under pressure.
• Good numerical ability.
• A friendly and empathetic approach.
• The ability to manage multiple tasks and work to deadlines.

Responsibilities

• Handling customer queries by phone and email.
• Assessing and investigating claims.
• Checking policy cover.
• Gathering information and supporting documentation.
• Providing clear and helpful information to customers.
• Negotiating and settling claims where appropriate.
• Managing a high volume of work while maintaining accuracy.
• Providing a professional and empathetic service.

Skills

Customer service

Call centre

Communication skills

Attention to detail

Numerical ability

Organisational skills

Empathy

Job description

Claims Handler/ Customer Service

Salary:£27980,00 starting salary | Up to £32,000 within 12-24 months
Location:Portsmouth: Office-based during probation, then hybrid thereafter
Start date:23rd November 2026
Hours: Full-time, Shift patterns provided around 5 weeks in advance

• Monday-Friday, with start times between 8.00am and 9.45am


• Finish times between 4.30pm and 6.15pm


• Approximately 1in 5 Saturdays, with a day off in lieu


• Occasional bank holiday working

The Benefits

• Incremental salary increases up to just over £32,000 within 12-24 months


• Hybrid working available after probation


• Free on-site parking


• Free Health Cash Plan, including dental and prescriptions


• Free annual travel insurance, subject to criteria


• Discounts on insurance products


• On-site gym and social facilities


• Full training and ongoing development


• Excellent career progression opportunities


• Plus, many more benefits

About the Role

About the Role
Dynamite Recruitment is looking for Claims Handlers/ Customer Servicesto join an established organisation with excellent training and career development opportunities.
You’ll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.
Your day-to-day role will include:

• Handling customer queries by phone and email


• Assessing and investigating claims


• Checking policy cover


• Gathering information and supporting documentation


• Providing clear and helpful information to customers


• Negotiating and settling claims where appropriate


• Managing a high volume of work while maintaining accuracy


• Providing a professional and empathetic service

What We’re Looking For

You’ll ideally have:

• Previous customer service experience


• Experience in a call centre, claims or insurance environment is useful but not essential


• Good telephone and written communication skills


• Strong attention to detail


• Good computer skills


• The ability to stay organised and calm under pressure


• Good numerical ability


• A friendly and empathetic approach


• The ability to manage multiple tasks and work to deadlines

Training

The role starts on 23rd November 2026.
You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.
You must be available to attend the full 7-week training programme
Full training and support will be provided, so you don’t need previous claims experience to be considered.

Interested?
If you’re looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we’d love to hear from you.