Dynamic Claims Handler - Fast-Paced Insurance (Hybrid)

The Acorn Group; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

35 days holidays incl. bank holidays

24/7 mental health support

Hybrid working options

Salary advancement opportunities

Job summary

The Acorn Group in Liverpool is seeking a Claims Handler to join the First Notification of Loss team. You will be the first point of contact, delivering professional, empathetic service and accurate information to customers based on in-house training.

The role is full-time in Liverpool City Centre, with 37.5 hours per week and a rota-based schedule. Salary is £26,938 with a quarterly bonus opportunity of £4,200 after established performance.

Qualifications

• Naturally empathetic and the ability to connect with people.
• Quick fast paced problem-solving ability.
• Good IT skills and a confident communicator.
• Motivated self-starter.
• Passionate about working as part of a team.
• Ability to make fast, informed decisions.
• Good sales, negotiation and persuasion skills.
• Excellent organisational and prioritisation skills with attention to detail.
• Desire to develop skills and experience within the insurance industry.
• Ability to deal with challenging customers and third party insurers.

Responsibilities

• Providing a professional and proactive response in assessing claims in line with policy and procedure.
• Providing an empathetic service to clients involved in road traffic incidents.
• Liaise with external companies and internal departments to process the customer’s claim notification.
• Resolve issues and avoid dissatisfaction escalating into complaints.
• Handle FNOL calls and enter relevant claims details.
• Monitor and manage claims ensuring services are provided in the agreed timescale.
• Assessing new claims in accordance with policy terms and conditions.
• Identify and initiate potential recoveries from third parties.
• Handle complaints in line with FCA guidelines.
• Identify key requirements for replacement vehicles and work to SLAs and KPIs.

Skills

Empathy

Problem-solving

IT skills

Communication

Teamwork

Decision making

Negotiation

Organisational skills

Job description

The Acorn Group in Liverpool is seeking a Claims Handler to join the First Notification of Loss team. You will be the first point of contact, delivering professional, empathetic service and accurate information to customers based on in-house training.

The role is full-time in Liverpool City Centre, with 37.5 hours per week and a rota-based schedule. Salary is £26,938 with a quarterly bonus opportunity of £4,200 after established performance.