Claims Handler: End-to-End Property Claims

Aviva; Stockport; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Generous pension

25 days holiday plus holidays

Private medical benefit

Product discounts

Matching Share Plan

Save As You Earn

Volunteer days

Wellbeing support

Job summary

Aviva in Stockport is seeking a Claims Handler to support landlords, tradespeople and SME customers through the commercial property claims journey, from first notification through to settlement.

The role involves end-to-end claims management, coordinating repairs and payments, and proactive communication with customers and stakeholders to minimise disruption and deliver fair, compliant outcomes.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills and confidence building relationships with customers and stakeholders.
• Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.
• Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.

Responsibilities

• Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.
• Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.
• Keeping customers, suppliers and stakeholders informed through proactive and regular communication.
• Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.
• Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.

Skills

Customer service

Multitasking

Communication

Digital literacy

Property claims experience

Tools

Microsoft Office

Job description

Aviva in Stockport is seeking a Claims Handler to support landlords, tradespeople and SME customers through the commercial property claims journey, from first notification through to settlement.

The role involves end-to-end claims management, coordinating repairs and payments, and proactive communication with customers and stakeholders to minimise disruption and deliver fair, compliant outcomes.