Field Property Claims Loss Adjuster – Flexible Hours

Aviva; England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Salary competitive

Bonus opportunity 8%

Company Car

Generous pension scheme

28 days holiday + bank holidays

Aviva product discounts

Matching Shares Plan

Save As You Earn

Parental & carer leave

Flexible benefits

Job summary

Aviva is seeking a customer-focused property claims professional to visit domestic & commercial customers, assess liability, build work scopes, and validate claims against policy cover.

You will manage evidence, appoint suppliers, make liability decisions, reserve funds, and travel across the UK with flexible hours, including evenings and weekends. The role offers a competitive salary and extensive benefits.

Qualifications

• Experience handling property insurance claims, loss adjusting cases or investigations within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous.
• Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions.
• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

Responsibilities

• Visiting domestic & commercial property claims customers to assess liability and build work scopes.
• Draw floorplans, validate claims against policy cover, agree settlements, and determine best management route for the claim.
• Record evidence, appoint suppliers, make liability decisions, and create initial reserves using claims scoping software.
• May travel across the UK with flexible hours, including evenings and weekends.

Skills

Analytical thinking

Decision-making

Empathy

Communication

Tools

Cotality

Xactimate

Job description

Aviva is seeking a customer-focused property claims professional to visit domestic & commercial customers, assess liability, build work scopes, and validate claims against policy cover.

You will manage evidence, appoint suppliers, make liability decisions, reserve funds, and travel across the UK with flexible hours, including evenings and weekends. The role offers a competitive salary and extensive benefits.