Customer Claims Handler

Jobwise Ltd; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

23 days’ holiday + bank holidays

Birthday day off

Private healthcare

Pension scheme

Life insurance

Bonus scheme

Perkbox rewards

Free on-site parking

Job summary

Jobwise Ltd in Blackburn is seeking a Customer Claims Handler to join a growing team. You’ll be the point of contact for clients, handling enquiries, progressing claims and providing a professional, helpful service throughout the claims journey.

The role offers a salary of 27,000 and an excellent benefits package, with opportunities to develop your customer service experience and grow with a supportive employer.

Qualifications

• Previous telephone-based customer service experience.
• Confident communicating with customers.
• Good written and verbal communication skills.
• General IT skills and the ability to maintain accurate records.
• Comfort handling difficult conversations in a busy environment.

Responsibilities

• Handle inbound and outbound calls, emails and client enquiries.
• Manage and progress claims throughout the claims journey.
• Understand client concerns, provide clear information and resolve queries.
• Take ownership of issues and escalate where appropriate.
• Keep accurate client records and update case management systems.

Skills

Telephone support

Customer service

Communication

Record keeping

Tools

CRM software

Job description

Looking for a customer service role where you can make a difference, help people find solutions and develop a genuine long-term career?

Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Claims Handler. You’ll be the point of contact for clients, handling enquiries, progressing claims and making sure they receive a professional, helpful and supportive service throughout their claims journey

With a salary of 27,000 and an excellent benefits package, this is a great opportunity to build on your customer service experience, develop your knowledge and grow with a business that values its people

What will you be doing as a Customer Claims Handler?

You’ll manage a range of client enquiries and claims, taking ownership of each case and working towards positive outcomes. Your role will include:

• Handling inbound and outbound calls, emails and client enquiries
• Managing and progressing claims throughout the claims journey
• Understanding client concerns, providing clear information and resolving queries
• Taking ownership of issues and escalating matters where appropriate
• Keeping accurate client records and updating case management systems

What’s in it for you?

• A salary of 27,000
• 23 days’ holiday plus bank holidays, increasing with service to 30 days
• An extra day off for your birthday
• Option to buy additional holidays
• Private healthcare after one year’s service
• Pension scheme
• Life insurance worth three times your annual salary
• Bonus scheme based on company performance
• Perkbox rewards scheme
• Company social events and long-service milestone gifts
• Free on-site parking
• Wellbeing programme and a paid volunteering day
• Up to 200 reward for suggestions that help improve the business
• Excellent opportunities for career development and professional qualifications

Why would you join this company?

You’ll be joining a successful and expanding business where every team member’s contribution is valued. It’s a supportive working environment where customer care, quality and doing the right thing are important

As the business continues to grow, there are genuine opportunities to develop your skills, gain professional qualifications and progress your career

What we’re looking for

What’s essential:

• Previous telephone-based customer service experience, dealing with both inbound and outbound calls
• Confident communicating with customers and handling a variety of enquiries
• Good written and verbal communication skills
• General IT skills and the ability to maintain accurate records
• You’ll also need to be comfortable handling difficult conversations, staying organised and maintaining a high level of accuracy in a busy, fast-paced environment

What’s helpful but not essential:

• Experience within financial services, claims, legal services or a regulated environment

The Essentials

Salary: 27,000
Hours: 9am-5pm Monday-Friday (30 minutes' lunch)
Location: Blackburn town centre
Job Type: Permanent