Claims Handler - Casualty

Arthur J. Gallagher & Co. (AJG); London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking organization dedicated to guiding clients through their insurance claims. As a Casualty Claims Handler, you will investigate claims, determine liability, and negotiate settlements, all while building strong relationships with clients. This role offers the chance to make a real impact on people's lives and contribute to a culture that values collaboration and excellence. With competitive benefits and a commitment to diversity, this is an opportunity to thrive in a supportive environment where your skills can shine.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Ability to investigate and determine liability on insurance claims.
• Experience in handling claims against Local Authorities is beneficial.

Responsibilities

• Review and record claims, ensuring accurate reserves and timely closure.
• Evaluate claims and negotiate settlements within authority levels.

Skills

Liability determination

Claims investigation

Negotiation skills

Relationship building

Analytical skills

Education

Eligibility to work in the UK

Tools

In-house claims system

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are recruiting for a Casualty Claims Handler to join our growing team.

In this role you will be responsible for investigating insurance claims to determine the extent of liability on behalf of the client. The role will involve examining the damages to people and property, as well as communicating with third parties to determine the amount of money owed.

How you'll make an impact

• Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves
• Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit)
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with Gallagher Bassett realistic reserving philosophy
• Handling Claims up to a value of £50,000 from cradle to grave
• Clearly explain decisions on liability, negotiating settlement within authority level where appropriate
• Respond to all written and phone enquiries clearly, courteously and promptly
• Review claims regularly using diary system to ensure accurate reserves and timely closure
• Develop relationships with clients by providing a friendly, efficient service
• Liaise with and control own solicitors to ensure cases not abandoned to them
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office
• Comply with all Gallagher Bassett and office procedures
• Any other duties as required by Gallagher Bassett

About You

• Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight
• Ability to work from home with moderate supervision
• Determining liability/compensability on adjuster level claims
• Create and execute a proactive resolution strategy utilising the facts gathered during the investigation of adjuster level claims
• Establishes ultimate probable reserve as information comes available, reviewing and proactively managing on diary as evidenced in Claim Notes, under limited supervision
• Ability to refer and ensure quality and timely carrier reporting
• Thorough understanding of the litigation process
• Ability to communicate in a complete, concise and logical manner
• Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions
• Experience in handling claims made against Local Authorities would be beneficial
• Experience of handling claims within Scottish Jurisdiction would be beneficial
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.