Claims Adjuster

Auston Legal; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in commercial insurance is looking to expand its Claims Adjusting team in London. This role offers the flexibility to work remotely or from the nearest office, making it accessible for talented individuals regardless of location. The ideal candidate will have experience in the London Market and a strong grasp of ECF2 and DOCOsoft. Responsibilities include managing a diverse portfolio of claims, ensuring compliance with company protocols, and collaborating with various teams to enhance service delivery. If you are an analytical thinker with a passion for claims management, this opportunity could be your next career move.

Qualifications

• Previous experience in the Reinsurance industry is essential.
• Knowledge of International & UK Casualty claims preferred.

Responsibilities

• Handle a portfolio of International & UK Casualty claims.
• Collaborate with Underwriting and Actuarial teams on claims.

Skills

Claims Handling

Analytical Skills

Problem-Solving

Communication Skills

Collaboration

Tools

ECF2

DOCOsoft

Microsoft Excel

Job description

The Client:

Our client is a global practice recognised for strength across all areas of commercial insurance, their London Markets team goes from strength to strength and is highly regarded across the sector.

Due to ongoing client demands and increasing work flow, the team is investing in its Claims Adjusting team with several recent additions. There is flexibility to work from whichever office is closest to the successful candidate, this role can also be fully remote so location is not a barrier.

Experience of London Market syndicate experience is important, as is experience of both ECF2 and DOCOsoft.

Responsibilities:

• Day-to-day handling of a portfolio of International & UK Casualty claims, across both London Market and Lloyd’s platforms, including coverage analysis, investigation, evaluation, reserving and settlement, in accordance with Global Claims Handling guidelines, service standards and regulations.
• Ensure reserving philosophy is adhered to and reserves booked are in compliance with company protocols.
• Collaborate with Underwriting and Actuarial teams in connection with claim issues, trends, review of reinsurance contract language and service standards.
• Build and maintain relationships with brokers and market peers.
• Monitor trends and developments in Casualty claims and keep underwriters and actuaries up to date.
• Keep up to date with legal developments, i.e. relevant case law; new and developing precedents; changes in legislation that impacts the portfolios.
• Collaborate with members of the Global claims team on common claims and internal processes to ensure consistency.

Qualifications:

Essential

• Previous Claims experience within the Reinsurance industry.
• Knowledge of both International & UK Casualty claims is preferred.
• Familiar with Write-Back / ECF2 and DOCOsoft.
• Excellent analytical skills, problem-solving and sound judgments, including review of data and other types of business information, trends and drawing supported conclusion based on the data.
• Ability to operate in a collaborative environment, yet independently manage a portfolio of claims.

Desirable

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and efficiently manage concurrent responsibilities.
• Proficient with all Microsoft products particularly Excel. Knowledge of basic formulas and pivot tables with ability to manipulate and summarise data.