Claims Handler

Venatu Consulting Ltd; Wrenthorpe; On-site; GBP 28,000 - 35,000; Full time

Job summary

A recruitment firm is seeking an experienced Claims Handler to join a client in Wrenthorpe. The role involves managing a diverse range of insurance claims, ensuring compliance with FCA regulations while providing outstanding customer service. Successful candidates will have prior experience in claims handling, strong attention to detail, and the ability to foster relationships with both clients and insurers. Knowledge of claims processes and IT tools like Open GI is beneficial. This position offers a salary between £28,000 to £35,000 plus bonuses.

Qualifications

• Previous experience in a Claims Handler role with a broker or insurer.
• Understanding of basic insurance policy cover.
• Ability to build effective relationships with clients and insurers.

Responsibilities

• Manage claims across commercial and personal lines.
• Handle first notification of loss through to settlement.
• Provide clear advice to clients on claims progress.

Skills

Claims process knowledge

Attention to detail

Customer service skills

Organizational skills

IT skills, including Microsoft Office

Education

Cert CII qualification

Tools

Open GI

Acturis

Job description

Overview

Claims Handler

Location: WF5
Salary: £28,000 to £35,000 + bonus
Job Type: Full-time, Permanent

Venatu Recruitment are seeking an experienced Claims Handler to join our client based in WF5. This is a key role in the business supporting clients through the end-to-end insurance claims process while delivering outstanding customer service in line with FCA and company guidelines.

This role involves managing a varied caseload across commercial and personal lines, acting as a key point of contact for customers, insurers and loss adjusters, and ensuring claims are handled efficiently, accurately and compliantly.

Key responsibilities

• Manage claims across commercial and personal lines (including household, motor, liability, personal injury and commercial risks)
• Handle first notification of loss through to settlement
• Validate claims against policy cover and liaise with insurers, loss adjusters and recovery agents
• Provide clear advice to clients on claims progress, mitigation and policy response
• Identify complex, high-value or suspicious claims and escalate appropriately
• Maintain accurate claim files and records using IT systems
• Deliver exceptional customer service and manage queries professionally
• Ensure all activity complies with FCA regulations and company procedures
• Support complaints handling and provide management information when required

What we re looking for in the Claims Handler

Essential:

• Previous experience in a Claims Handler role with a broker or insurer
• Knowledge of the end-to-end claims process
• Understanding of basic insurance policy cover
• High attention to detail with strong organisational skills
• Ability to build effective relationships with clients and insurers
• Good IT skills, including Microsoft Office

Desirable:

• General insurance experience
• Experience using Open GI, Acturis or similar systems
• Cert CII qualification

Please note: Pre-employment checks, including criminal record and credit checks will be carried out if successful.