Claims Handler

Tsr Legal; West of England; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working model

Career progression

Professional development

Collaborative environment

Job summary

TSR Legal is seeking a Technical Claims Handler in Bristol to manage a portfolio of professional indemnity claims from first notification to resolution. The role operates under delegated authority, focusing on liability, policy coverage, and quantum while delivering excellent service to insurers, brokers, and policyholders.

You’ll mentor junior team members, provide technical guidance, and uphold high standards of claims handling within a collaborative, hybrid-working environment.

Qualifications

• Experience handling professional indemnity or technical insurance claims.
• Knowledge of claims handling processes and regulatory requirements.
• Strong investigation, analytical and decision-making skills.
• Ability to manage a busy caseload with excellent attention to detail.
• Strong communication and relationship-building skills.
• Commercial approach with good client service.

Responsibilities

• Manage a full caseload of professional indemnity claims under delegated authority.
• Assess liability, indemnity, policy coverage, and quantum with minimal supervision.
• Investigate complex claims and identify appropriate resolution strategies.
• Negotiate settlements within delegated authority limits.
• Prepare technical reports and recommendations for insurers where matters fall outside delegated authority.
• Effectively manage and liaise with panel solicitors on behalf of insurers.
• Build and maintain relationships with insurers, brokers, policyholders, and external suppliers.
• Ensure compliance with SLAs, KPIs, and regulatory requirements.
• Maintain accurate reserves and cost control throughout each claim.
• Keep electronic case management systems up to date with complete records.
• Support development of junior team members through coaching and training.
• Stay up to date with legal developments and share knowledge across the team.

Skills

Professional indemnity claims

Claims handling

Regulatory compliance

Attention to detail

Client service

Education

Experience in professional indemnity claims

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

Technical Claims Handler

Bristol | Full-Time | Hybrid Working

TSR Legal is delighted to be working with a leading insurance and professional indemnity practice that is looking to appoint a skilled Technical Claims Handler to join its growing Bristol-based team.

This is an excellent opportunity for a claims professional to manage a varied and technically challenging caseload of professional indemnity claims while working closely with leading insurers, brokers, and legal professionals. The role offers genuine career progression, a collaborative working environment, and the opportunity to play a key part in delivering an exceptional claims service.

The Opportunity

As a Technical Claims Handler, you will manage a portfolio of professional indemnity claims from first notification through to resolution. Working under delegated authority, you will investigate claims, assess liability, policy coverage, and quantum, while ensuring excellent service delivery to insurers, brokers, and policyholders.

You will also support the wider team through mentoring, technical guidance, and maintaining the highest standards of claims handling.

Key Responsibilities

• Manage a full caseload of professional indemnity claims under delegated authority.
• Assess liability, indemnity, policy coverage, and quantum with minimal supervision.
• Investigate complex claims and identify appropriate resolution strategies.
• Negotiate settlements within delegated authority limits.
• Prepare technical reports and recommendations for insurers where matters fall outside delegated authority.
• Effectively manage and liaise with panel solicitors on behalf of insurers.
• Build and maintain strong relationships with insurers, brokers, policyholders, and external suppliers.
• Ensure compliance with service level agreements (SLAs), KPIs, and regulatory requirements.
• Maintain accurate reserves and ensure effective cost control throughout the life of each claim.
• Keep electronic case management systems up to date with complete and accurate records.
• Support the development of junior team members through coaching, mentoring, and technical training.
• Stay up to date with legal developments and share technical knowledge across the team.

About You

The successful candidate will have:

• Previous experience handling professional indemnity or technical insurance claims.
• Strong technical knowledge of claims handling, relevant legislation, and regulatory compliance.
• Excellent investigation, analytical, and decision-making skills.
• The ability to prioritise a busy caseload while maintaining exceptional attention to detail.
• Strong communication and relationship-building skills.
• A commercial approach with excellent client service abilities.
• Experience working within delegated authority arrangements is highly desirable.
• Good working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Experience using electronic claims or case management systems.

What's on Offer

• Competitive salary and benefits package.
• Hybrid working model.
• High-quality technical work with leading insurers.
• Genuine opportunities for career progression.
• A supportive, collaborative, and inclusive working environment.
• Ongoing professional development and technical training.
• The opportunity to join an expanding and highly regarded insurance claims team

If you're a Claims Handler looking to take the next step in your career with a market-leading insurance practice, we'd love to hear from you.