Claims Adjuster – Professional Indemnity

Dormont Manufacturing Co; Bristol; On-site; GBP 45,000 - 60,000; Full time

Job summary

Tokio Marine HCC Group of Companies is seeking a Claims Adjuster – Professional Indemnity to join a Bristol-based team. The role involves handling professional indemnity claims with authority for medium and high value cases, reporting to the Senior Claims Adjuster and liaising with London teams as needed.

You will work in a hybrid setup (3 days in the office) and contribute to a collaborative claims function with exposure to complex files and external legal counsel.

Qualifications

• At least 3–5 years’ experience handling Professional Indemnity claims.
• ACII qualification or relevant degree (full or part qualification acceptable).
• Experience using Microsoft Office packages (Excel, Outlook, Word).
• Working knowledge of insurance law and interpretation of policy terms and conditions.
• Ability to handle in excess of 100 primary single insurer claims/notifications.

Responsibilities

• Process information onto the claims system (Guidewire).
• Identify relevant facts, documents and requests for information.
• Handle claims within your authority.
• Draft case summaries, strategies and Large Loss Reports.
• Instruct Panel lawyers and manage accordingly.
• Set case reserves in line with company philosophy.
• Communicate with brokers, insureds and third parties.
• Attend meetings and mediations with third parties.
• Attend monthly team meetings and engage with reinsurers when needed.

Skills

Claims handling experience

High-volume workload management

Education

ACII qualification or relevant degree

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Job Title: Claims Adjuster – Professional Indemnity

Reporting to: Senior Claims Adjuster

Location: Bristol

Position Type: Permanent, 35 hours per week

Hybrid: 3 days in the office

Overview

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

To make up a 3-person Professional Indemnity claims team based in Bristol (alongside an underwriting team) which in itself is part of a larger team based in London and South Wales. There will be regular visits to and inclusion in London-based activities. You will be dealing with claims under primary risks written 100% by the company across a broad variety of professions. The successful candidate will join with an appropriate authority within the team, handling medium and high value complex cases whilst reporting within the appropriate structure.

Key Responsibilities

• Processing information onto the claims system (Guidewire).
• Identifying relevant facts, documents and formulating appropriate requests for information.
• Handling claims within your authority.
• Drafting appropriate case summaries; strategies and Large Loss Reports.
• Instructing Panel lawyers and handling accordingly.
• Setting case reserves in line with our philosophy.
• Corresponding and conversing with brokers, insureds and third parties.
• Attending meetings and mediations with third parties.
• Attending team meetings monthly.
• Apprising and meeting with reinsurers where necessary.

Performance Objectives

• To be able to manage case load to a very high standard achieving optimal outcomes.
• To draw on skills and experience to negotiate those outcomes whilst maintaining strong relationships with our brokers and policyholders.
• To work effectively as a member of a highly motivated, experienced and technically proficient team that works closely together and with underwriters: sharing knowledge and experience to provide the best service and product.

Skills and Experience Specification

Essential:

• At least 3-5 years’ experience handling Professional Indemnity claims.
• Full/partial ACII qualification or relevant degree.
• Experience using Microsoft Office Packages (Excel, Outlook, Word).
• A working knowledge of insurance law and interpretation of policy terms and conditions.
• Ability to handle in excess of 100 primary single insurer claims / notifications.

Desirable:

• Experience of construction, accountants, IT and media claims.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.