Technical PI Claims Specialist | Hybrid & Insurer-Facing

RPC; West of England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

RPC in Bristol is seeking a Technical Claims Handler to join a growing claims team. You will manage a technical caseload of professional indemnity claims, ensuring informed decisions and accurate reporting to insurers.

You will identify information gaps, investigate notifications, and guide the insured and broker to the appropriate outcome. Strong Microsoft Office and case management system skills are required, along with a commercial, collaborative mindset.

Qualifications

• Expertise in technical claims knowledge with a thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
• An ability to prioritise tasks and manage workload efficiently, and adapt plans accordingly, consistently producing high quality work even when meeting tight timescales.
• Able to support the client experience to develop relationships, thinking broadly and commercially to continually improve service delivery.
• Committed to being part of a supportive, inclusive and collaborative firm culture.
• Able to keep up to date with legal and procedural developments and collaboratively share knowledge with the team.
• Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system.

Responsibilities

• Run a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision, being able to make strategic decisions in Insurers' best interests.
• Support the manger(s) in respect of supervision, identification of training need and delivery of deskside and group training to team members.
• Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, always ensuring an excellent customer service.
• Understand the importance of Service Level Agreements and Key Performance Indicators of the team and ensuring adherence to these standards.
• Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
• Investigating and identification of an Insureds exposure to claims, identifying and obtaining information relevant to liability and quantum and providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers.
• Negotiate settlement of claims within the delegated authority.
• Investigate and report to Insurers on policy cover and response.
• Actively manage panel solicitors as agent for Insurers, including reporting where claims fall outside the delegated authority.
• Take responsibility for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system.

Skills

Technical claims knowledge

Task prioritisation

Client relationship development

Collaborative culture

Legal updates

Internal relationships

Tools

Microsoft Office

Case management system

Job description

RPC in Bristol is seeking a Technical Claims Handler to join a growing claims team. You will manage a technical caseload of professional indemnity claims, ensuring informed decisions and accurate reporting to insurers.

You will identify information gaps, investigate notifications, and guide the insured and broker to the appropriate outcome. Strong Microsoft Office and case management system skills are required, along with a commercial, collaborative mindset.