Claims Handler

Time Appointments; Remote; GBP 60,000 - 80,000; Full time

Job summary

An innovative Claims Management company in the UK is seeking an experienced FNOL Handler to enhance their remote operations. The ideal candidate will have a background in customer service or a call center, especially within insurance. The role offers a competitive salary, substantial health-insurance, and opportunities for industry qualifications. This position is 100% remote, providing the flexibility to work from home with all necessary technology supplied.

Benefits

Competitive annual salary

Health insurance package

Pension plan

Paid industry qualifications

26 days holiday + bank holidays

Remote working technology

Qualifications

• Experience in a fast-paced call center or customer service environment focused on claims.
• Understanding of insurance terminology and claims processes.
• Ability to communicate complex ideas clearly and empathetically.

Skills

Customer service experience

Knowledge of insurance claims

Excellent communication skills

Active listening

Organisational skills

Enjoys phone conversations

Job description

We are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment, preferably within the insurance industry, with a focus on claims; high volume, fast-paced.
• Strong knowledge of insurance claims processes, terminology, and best practices.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers.
• Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately.
• Strong organisational and time management skills to prioritize tasks and meet deadlines effectively.
• Enjoy telephone conversations.

Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.

In return the successful candidate will receive:

• A generous and competitive annual salary.
• Substantial health-insurance package.
• Pension plan with employer contributions.
• Industry Qualifications paid for (after a qualifying period).
• 26 days holiday + bank holidays.
• All the technology you require to allow to work from home effectively and comfortably.