Claims Handler

Confidential; Liverpool; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Confidential is seeking an experienced Recoveries Claims Handler to join an expanding team of Credit Hire professionals. You will take end-to-end ownership of non-fault motor insurance claims, applying sound judgement, commercial awareness and effective negotiation to drive the right outcomes.

This hands-on role involves managing your own caseload, assessing liability, keeping claims progressing, and collaborating with suppliers, partners, and third parties to balance commercial outcomes with

Qualifications

• Experience handling non-fault motor insurance claims.
• Strong negotiation and influencing skills.
• Ability to balance commercial outcomes with customer fairness.

Responsibilities

• Manage non-fault repair, recovery, and uninsured loss claims from start to finish.
• Assess liability, indemnity, and claim financials, making accurate and timely decisions.
• Keep files moving by identifying opportunities, managing risks, and avoiding delays.
• Maintain accurate and up-to-date reserves and claim records.
• Make decisions that maximise recoveries and minimise costs.
• Negotiate subrogated outlays and manage aged debt effectively.
• Issue outlay requests and follow up to ensure settlement.
• Process and authorise payments within delegated authority.
• Work closely with suppliers, solicitors, and partners to progress claims.
• Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.
• Share insight, support improvements, and contribute to positive change within the Recoveries team.

Skills

Negotiation skills

Analytical mindset

Customer service

Motor insurance knowledge

Job description

Spotlightjobs is recruiting for an experienced Recoveries Claims Handler to join an expanding team of Credit Hire professionals. As a Recoveries Handler, you'll take end-to-end ownership of non-fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes.

This is a hands-on, ownership-driven role where you'll manage your own caseload, assess liability, make confident decisions, and keep claims progressing through effective collaboration with suppliers, partners, and third parties. You'll balance commercial outcomes with customer fairness, ensuring claims are managed accurately, compliantly, and with care.

You’ll be joining a collaborative and supportive team that values your contributions, encourages the sharing of insights and ideas, and is committed to continuous improvement. We offer ongoing technical training and development opportunities, giving you the platform to build your expertise and grow your career in Recoveries

• Manage non fault repair, recovery, and uninsured loss claims from start to finish.
• Assess liability, indemnity, and claim financials, making accurate and timely decisions.
• Keep files moving by identifying opportunities, managing risks, and avoiding delays.
• Maintain accurate and up to date reserves and claim records.

Commercial & Financial Decision Making

• Make decisions that maximise recoveries and minimise costs.
• Negotiate subrogated outlays and manage aged debt effectively.
• Issue outlay requests and proactively follow up to ensure settlement.
• Process and authorise payments within delegated authority.

Supplier & Partner Engagement

• Work closely with suppliers, solicitors, and partners to progress claims.
• Instruct panel solicitors where escalation or litigation is required.
• Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.

Continuous Improvement

• Share insight, support improvements, and contribute to positive change within the Recoveries team.
• Represent the team positively in all interactions.

What We're Looking For

Technical & Commercial Skills

• A good understanding of motor insurance, non fault processes, liability, and subrogation.
• Strong technical grounding with regulatory awareness, GTA & Non GTA
• Confident and strong negotiation and influencing skills.

Personal Qualities

• Strong attention to detail with an analytical mindset.
• Proactive, self motivated, and comfortable taking ownership.
• Able to manage pressure, deadlines, and competing priorities.
• Clear, confident communicator who's comfortable making decisions.

Successful candidates will enjoy a competitive basic salary plus a lucrative monthly bonus upto £750 per month.

Full or Part-time hours available