Claims Handler

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Handler to join their Motor Claims team. In this hybrid role, you will be the first point of contact for customers, providing professional and empathetic service while managing a caseload of pre-litigated motor claims. You will work collaboratively within the team to ensure high service levels and productivity. With excellent benefits, including 25 days of holiday and professional development opportunities, this position offers a supportive environment where you can thrive and grow in your career.

Benefits

Reward platform – discounts for over 800 retailers

25 days holiday (rising with service)

Option to purchase up to 5 extra days

Development and training opportunities

Qualifications

• Experience in managing pre-litigated motor claims from inception to settlement.
• Knowledge of OIC and MOJ portals is desirable.

Responsibilities

• Manage a caseload of pre-litigated motor claims including personal injury.
• Ensure high levels of service and productivity while interacting with clients.

Skills

Communication Skills

Empathy

Motor Claims Experience

Data Maintenance

Education

Professional Qualifications in Claims Handling

Tools

Microsoft Word

Microsoft Excel

Email

Job description

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At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

Please Note: This is a hybrid role where you will be required to go into the office at least one day per week.

What will your day look like:

• To effectively and efficiently manage a caseload of pre-litigated motor claims including personal injury from inception to settlement
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients

Abilities And Knowledge:

• Experience of dealing with motor personal injury claims under the predictive costs regime is desirable
• Experience of the OIC and MOJ portals
• Experience of using Microsoft Word, Excel and email