Claims Handler

TN United Kingdom; Huntingdon; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Processor to join their friendly team in Huntingdon. In this role, you will be responsible for managing claims documentation, providing exceptional customer support, and maintaining accurate records. The ideal candidate will possess strong communication skills and a calm demeanor, making outbound calls to assist customers effectively. With a competitive salary and a range of benefits including generous holiday allowance and training opportunities, this position offers a great chance to grow within a supportive environment.

Benefits

33 days holiday inclusive of bank holidays

Pension plan

Training and development opportunities

Succession plan

Qualifications

• Strong customer service skills, ideally in insurance or claims.
• Excellent verbal and written communication skills.

Responsibilities

• Processing claims documentation from initial notification to completion.
• Providing email and telephone support to customers within service levels.

Skills

Outbound call confidence

Empathy

Customer service skills

Communication skills

Ability to work to deadlines

Job description

Location:

Huntingdon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d6d0138d1980

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Responsibilities

• Processing claims documentation from initial notification progressing the case through to a conclusion & completion
• Providing email and telephone based advice & support to customers within agreed service levels
• Working to departmental call targets
• Reviewing claims within your portfolio of customers
• Reporting & escalating any complaints
• Chasing outstanding information from customers
• Maintaining diaries and customer information on company systems
• Supporting administration

Skills Required

• Confident in making outbound calls to your customers and contacts
• Ability to take overflow calls from the inbound call team during busy periods
• Empathetic and calm nature
• Strong customer service skills, ideally in insurance or claims, but strong call centre experience will also be considered
• Excellent verbal and written communication skills
• Ability to work to deadlines

Our client offers excellent working conditions in a busy but friendly environment, a competitive salary of £24,684 plus potential of an annual bonus, 33 days holiday inclusive of bank holidays, a succession plan, training and development, pension, and a range of other great benefits.