Claims Handler

Elite Staffing Solutions; Halesowen; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Pension scheme

Support towards professional insurance

Career development opportunities

Job summary

Elite Staffing Solutions is seeking a Claims Handler for a full-time permanent role. The candidate will manage motor insurance claims, liaise with insurers, and provide excellent customer service throughout the claims lifecycle.

Key responsibilities include recording new claims, maintaining files, and ensuring timely settlements. A proactive, customer-focused mindset and proficiency with Acturis are essential.

Qualifications

• Experience in an insurance claims handling role, ideally Motor.
• Excellent communication and interpersonal skills.
• Proactive, flexible and customer-focused approach.

Responsibilities

• Notify insurers of new claims and record details accurately.
• Maintain claims files and diary systems.
• Provide strong customer support and handle correspondence promptly.
• Monitor progress and ensure timely settlements.
• Investigate repudiated claims and explain decisions.
• Ensure settlement details are correct before closing files.

Skills

Customer service

Communication

Organizational skills

Problem solving

Tools

Acturis

Job description

Claims Handler

Full Time Permanent Salary of circa 30K per annum

Are you an experienced Claims Handler looking for an opportunity to make a real difference? Do you pride yourself on delivering exceptional customer service and going the extra mile for clients?

Our client, a highly reputable and leading insurance broker, is looking to recruit a motivated Claims Handler to join their friendly and professional team on a full-time, permanent basis.

Key Responsibilities

• Notify insurers of new claims and accurately record details on the system.
• Manage and maintain claims files, ensuring records and diary systems are kept up to date.
• Provide excellent customer support and deal with correspondence promptly.
• Monitor claims progress, ensuring timely action and settlement.
• Investigate repudiated claims and understand the reasons behind decisions.
• Ensure accurate settlement details are received before closing files.

About You

• Previous experience in an insurance claims handling role, particularly Motor.
• Technical skills required to handle complex claims.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, flexible and customer-focused approach.
• A professional attitude, with a genuine desire to go above and beyond.
• Be proficient with Acturis

What's on Offer?

• Competitive salary, dependent on experience and qualifications.
• Holiday entitlement.
• Pension scheme.
• Full support towards professional insurance qualifications.
• The opportunity to develop your career within a respected and growing insurance broker.
• Part-Time considered.

If you're passionate about claims and ready to take the next step in your career, we'd love to hear from you!