Claims Handler

Confidential; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Full training and development

Job summary

Confidential is recruiting a Claims Technician to join a busy Real Estate team in Chelmsford or Glasgow. This is an entry-level role offering training and a hybrid pattern with at least 3 days in the office.

You will provide administrative and technical support to account handlers and claims adjusters, handle data entry, invoicing, and reporting, and help onboard new clients while developing your insurance industry knowledge.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicating with colleagues, clients and external contacts.
• Competent at managing multiple tasks and prioritising workloads.
• Professional and customer-focused.
• Proactive and willing to learn.
• Confident using Microsoft Office: Word, Excel, Outlook, PowerPoint.
• Ability to build strong internal and external relationships.

Responsibilities

• Providing administrative support across Real Estate accounts.
• Accurately inputting and maintaining data with high quality.
• Managing diaries and allocating correspondence and post to files.
• Responding to internal and external queries professionally.
• Supporting Account Handlers and Claims Adjusters with day-to-day tasks.
• Assisting with invoicing, billing and financial administration.
• Preparing, checking and issuing management information reports.
• Assisting with onboarding of new clients.
• Chasing outstanding documentation and information.
• Assisting with the closure of files.
• Attending meetings and taking minutes when required.

Skills

Organised

Attention to detail

Communication skills

Multitasking

Customer focus

Proactive learner

Relationship building

Tools

Excel

Word

Outlook

PowerPoint

Job description

Claims Technician

Location: Chelmsford or Glasgow

Working Pattern: Hybrid - minimum 3 days per week in the office

The Opportunity

We are currently recruiting for a Claims Technician to join a busy Real Estate team.

This is an entry-level opportunity, providing administrative and technical support to the Real Estate claims team. You will work closely with Account Handlers, Claims Adjusters and internal teams, helping to ensure claims are administered accurately and efficiently.

This would suit an organised and proactive individual looking to build a career within the insurance industry. Previous insurance or claims experience is not essential, as full training and support will be provided.

Key Responsibilities

• Providing administrative support across Real Estate accounts
• Accurately inputting and maintaining data and ensuring high standards of data quality
• Managing diaries and allocating correspondence and post to the appropriate files
• Responding to internal and external queries professionally
• Supporting Account Handlers and Claims Adjusters with day-to-day tasks
• Assisting with invoicing, billing and financial administration
• Preparing, checking and issuing management information reports
• Assisting with the onboarding of new clients
• Chasing outstanding documentation and information
• Assisting with the closure of files
• Attending meetings and taking minutes where required

About You

• Highly organised with excellent attention to detail
• Confident communicating with colleagues, clients and external contacts
• Comfortable managing multiple tasks and prioritising workloads
• Professional and customer-focused
• Proactive and willing to learn
• Confident using Microsoft Office, particularly Word, Excel, Outlook and PowerPoint
• Able to build strong relationships both internally and externally

Advanced Excel skills would be advantageous but are not essential.

What's on Offer

• Competitive salary and performance-related incentives
• Hybrid working
• Full training and ongoing technical development
• Career progression opportunities within the insurance industry
• Exposure to a global client base and insurance professionals
• A collaborative and supportive working environment