Insurance Claims Handler

Office Angels; Chelmsford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

On-site parking

25 days holiday plus bank holidays

Social events

Sustainable products

Company lunches

Progression opportunities

Fundraising involvement

Long service awards

In-house training

Job summary

Office Angels in Chelmsford, Essex, are seeking an Insurance Claims Handler to manage third-party claims from notification to resolution. The role operates Monday to Friday, 09:00–17:00, in a well-supported environment with strong training and progression opportunities.

You will investigate, quantify damages, and maintain accurate records within the Claims Management System, ensuring timely resolutions and alignment with SLAs.

Qualifications

• Previous experience working within claims.
• Capable of investigating and negotiating liability disputes.
• Capable of accurately assessing General Damages.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Willingness to learn.
• Proactive mindset.

Responsibilities

• Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution.
• Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes.
• Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage.
• Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy.
• Maintain precise and up-to-date records within the Claims Management System.
• Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies.
• Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process.
• Monitor and uphold productivity, service quality, and performance standards consistently.
• Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities.
• Support internal and external audits by providing accurate and timely information as required.
• Participate in internal and client-facing review meetings when appropriate.
• Embrace and contribute positively to change initiatives within the claims handling team.

Skills

Claims handling

Liability disputes

General damages

Communication skills

Attention to detail

Willingness to learn

Proactive mindset

Job description

Insurance Claims Handler £27,000 - £35,000 depending on experience Chelmsford, Essex Monday - Friday, 09:00 - 17:00

Benefits

• On-site parking
• 25 days holiday plus bank holidays
• Frequent socials, including Summer and Christmas parties
• Environmentally conscious - you'll be supplied with sustainable products
• Company lunches
• Excellent progression opportunities
• Opportunity to participate in local fundraising
• Long service awards
• Amazing in-house training

The company

Office Angels are truly delighted to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Adjuster to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experienced senior members of staff as well as colleagues.

Duties

• Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution.
• Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes.
• Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage.
• Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy.
• Maintain precise and up-to-date records within the Claims Management System.
• Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies.
• Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process.
• Monitor and uphold productivity, service quality, and performance standards consistently.
• Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities.
• Support internal and external audits by providing accurate and timely information as required.
• Participate in internal and client-facing review meetings when appropriate.
• Embrace and contribute positively to change initiatives within the claims handling team.

The ideal candidate

• Previous experience working within claims
• Capable of investigating and negotiating liability disputes
• Capable of accurately assessing General Damages
• Excellent written and verbal communication skills
• Have strong attention to detail
• A willingness to learn
• A proactive mindset

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.