Insurance Claims Handler

Office Angels; Essex; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

On-site parking

25 days holiday plus bank holidays

Frequent socials

Environmentally conscious - you'll be

Company lunches

Excellent progression opportunities

Opportunity to participate in local

Long service awards

Amazing in-house training

Job summary

Office Angels is recruiting an Insurance Claims Handler in Chelmsford, Essex, to manage third‑party claims from notification through to resolution. The role emphasizes proactive investigations, accurate assessment of damages, and maintaining detailed records with strong communication.

Working hours are Monday to Friday, 09:00–17:00, with on‑site parking and clear progression opportunities within a busy claims department.

Qualifications

• Experience in claims handling is desired.
• Ability to investigate and negotiate liability disputes.
• Skilled at assessing General Damages accurately.
• Excellent written and verbal communication abilities.
• Strong attention to detail and organisation.
• Willingness to learn and take initiative.

Responsibilities

• Deliver high standard of claims handling from initial notification to final resolution.
• Conduct thorough investigations and resolve claims efficiently and professionally.
• Maintain accurate records in the Claims Management System.
• Assess and quantify personal injury claims and related losses with accuracy.
• Ensure reserves and payments align with company policy and SLAs.
• Prioritise workload to manage expectations and disputes during the process.
• Support audits and contribute to ongoing improvement within the team.

Skills

Claims handling

Investigation

Negotiation

Attention to detail

Communication

Proactive learner

Job description

Insurance Claims Handler
27,000 - 35,000 depending on experience
Chelmsford, Essex,
Monday - Friday, 09:00 - 17:00

Benefits

• On-site parking
• 25 days holiday plus bank holidays
• Frequent socials, including Summer and Christmas parties
• Environmentally conscious - you'll be supplied with sustainable products
• Company lunches
• Excellent progression opportunities
• Opportunity to participate in local fundraising
• Long service awards
• Amazing in-house training

The company

Office Angels are truly delighted to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Adjuster to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experienced senior members of staff as well as colleagues.

Duties

• Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution.
• Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes.
• Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage.
• Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy.
• Maintain precise and up-to-date records within the Claims Management System.
• Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies.
• Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process.
• Monitor and uphold productivity, service quality, and performance standards consistently.
• Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities.
• Support internal and external audits by providing accurate and timely information as required.
• Participate in internal and client-facing review meetings when appropriate.
• Embrace and contribute positively to change initiatives within the claims handling team.

The ideal candidate

• Previous experience working within claims
• Capable of investigating and negotiating liability disputes
• Capable of accurately assessing General Damages
• Excellent written and verbal communication skills
• Have strong attention to detail
• A willingness to learn
• A proactive mindset

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.