Claims Handler

Zurich Insurance; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading insurance company as a Claims Handler, where you'll manage a portfolio of motor, property, and travel claims. This role offers flexible working options and emphasizes delivering exceptional customer service while supporting your professional growth.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday days

Qualifications

• Minimum of 2 years Property or Motor Claims experience.
• Strong understanding of policy coverage and industry protocols.

Responsibilities

• Deliver a high-quality claims service for Zurich and its customers.
• Ensure effective and prompt settlement of claims.
• Support team-mates and share best practice.

Skills

Customer Service

Self-management

Organisational Skills

Education

CII Certificate

Job description

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Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Glasgow, Manchester, or Chipping Norton

Closing date: 28th May 2025

The opportunity:

To drive outstanding outcomes in our market leading High Net Worth team ‘Zurich Private Clients’ within UK Claims, reporting to the High Net Worth Claims Manager. The role of Specialist Claims Handler is to deliver a high-quality, cost-effective and stellar claims service for Zurich and its customers, applying technical expertise to a wide range of claim types arising within our Motor, Property and Travel offering. The successful candidate will personally handle a portfolio of motor, property and travel claims to a market leading standard.

The team services first party damage and travel claim for Zurich High Net Worth clients within all UK legal jurisdictions. This role is flexible to those around the UK. Please note, some travel may be required to attend meetings/conferences where virtual attendance is not possible or appropriate.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Always demonstrating role model behaviours and true customer focus in accordance with Zurich’s Claims Commitment
• Utilising extensive prior experience in a high-impact customer service and/or technical insurance environment
• Displaying a positive ‘can-do’ mindset aimed toward excellent customer outcomes, removal of waste and enhancing productivity, efficiency, and effectiveness
• Ensure effective and prompt settlement of claims in specialist areas
• Review and proactively finalise all claims within technical limits and authority levels, unless otherwise agreed to handle under licence
• Proactively drive own professional growth and career progression
• Support team-mates and share best practice
• Undertakes ad-hoc projects and initiatives as required
  
  

Who are we looking for?

• CII Certificate qualified, or significant progress towards professional qualifications, is advantageous and preferred
• Minimum of 2 years Property or Motor Claims experience, or an otherwise outstanding background in either, or both, financial and customer service sectors
• Strong understanding of policy coverage, industry protocols, legislation and legal liability is also highly advantageous and preferred, however training will also be provided
• Demonstrated track record of managing a caseload cradle to grave
• Ability to work independently and exercise a high degree of self-management
• Strong organisational and time management skills
• High level knowledge of internal governance procedures and requirements
• Career driven professionals seeking to make a real difference to Zurich, its customers and to ones’ own progression
  
  

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly enthusiastic about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We have an environment that places real importance on our people’s well-being from a physical, mental, social, and financial perspective. We work with our well-being partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re enthusiastic about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance and Financial Services

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