Claims Handler

National Highways; Cambridgeshire and Peterborough; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

National Highways is recruiting a Claims Handler to join the Network Claims team. The role is based in Ipswich or Bedford on a hybrid basis, handling a portfolio of cases from logging through resolution and ensuring SLAs are met.

You will assess evidence, defend liability or demonstrate negligence as required, negotiate with insurers, and engage with internal and external stakeholders to secure timely settlements.

Qualifications

• Experience in handling insurance claims is desirable.
• Strong negotiation and client management skills.
• Ability to work under pressure and prioritise workload.
• Excellent interpersonal and communication skills.
• Office administration experience and good IT skills.

Responsibilities

• Be responsible for a portfolio of cases, from logging the claims through to their resolution.
• Proactively manage the progress of these claims in line with SLAs and to ensure resolution in a timely manner.
• Assess all available evidence and investigate each claim to defend liability or demonstrate negligence as required.
• Negotiate with third party insurers and loss adjusters to obtain the best possible settlement within financial delegations.
• Collaborate with a wide range of stakeholders including other departments, external contractors, insurers and solicitors.

Skills

Negotiation

Client management

Communication

Prioritisation

Tools

Microsoft Word

Excel

Job description

About the job.

National Highways have an exciting opportunity for a Claims Handler to join our Network Claims team.

This role will be based out of our Ipswich or Bedford office on a hybrid basis

The successful candidate will:

• Be responsible for a portfolio of cases, from logging the claims through to their resolution. Proactively manage the progress of these claims in line with SLAs and to ensure resolution in a timely manner.
• Assess all of the available evidence and thoroughly investigate each claim, in order to either defend our position on liability for claims made against National Highways or demonstrate negligence by the third party we are claiming against.
• Negotiate with third party insurers and loss adjusters to obtain the best possible settlement within financial delegations, escalating to a claims manager with detailed recommendations when required.
• Collaborate and engage with a wide range of stakeholders in the course of handling claims, including other departments within National Highways, external contractors, third party insurers and loss adjusters, solicitors, and claimants.
• Be an engaged member of the regional team and the wider Network Claims team, contributing to department initiatives and supporting other colleagues when needed.

About you.

• Experience of handling cases within an insurance claims environment (desirable).
• Excellent negotiating and client management skills.
• Able to work under pressure and prioritise workload effectively.
• Excellent interpersonal, communication skills.
• Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.