Claims Handler

National Highways; Ipswich; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

National Highways in the UK is seeking a proactive Claims Handler to join the Network Claims team. The role is hybrid and based in Ipswich or Bedford, handling a portfolio of cases from logging to resolution.

You will assess evidence, defend liability where appropriate, and negotiate settlements with third parties, while collaborating with internal teams, external partners and solicitors.

Qualifications

• Experience in handling claims within an insurance claims environment.
• Excellent negotiating and client management skills.
• Able to work under pressure and prioritise workload effectively.
• Excellent interpersonal, communication skills.
• Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel

Responsibilities

• Be responsible for a portfolio of cases, from logging the claims through to their resolution. Proactively manage the progress of these claims in line with SLAs and to ensure resolution in a timely manner.
• Assess all of the available evidence and thoroughly investigate each claim, in order to either defend our position on liability for claims made against National Highways or demonstrate negligence by the third party we are claiming against.
• Negotiate with third party insurers and loss adjusters to obtain the best possible settlement within financial delegations, escalating to a claims manager with detailed recommendations when required.
• Collaborate and engage with a wide range of stakeholders in the course of handling claims, including other departments within National Highways, external contractors, third party insurers and loss adjusters, solicitors, and claimants.
• Be an engaged member of the regional team and the wider Network Claims team, contributing to department initiatives and supporting other colleagues when needed.

Skills

Negotiation

Client management

Communication skills

Working under pressure

Office administration

IT skills

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

About the job.

National Highways have an exciting opportunity for a Claims Handler to join our Network Claims team.

This role will be based out of our Ipswich or Bedford office on a hybrid basis.

The successful candidate will:

• Be responsible for a portfolio of cases, from logging the claims through to their resolution. Proactively manage the progress of these claims in line with SLAs and to ensure resolution in a timely manner.
• Assess all of the available evidence and thoroughly investigate each claim, in order to either defend our position on liability for claims made against National Highways or demonstrate negligence by the third party we are claiming against.
• Negotiate with third party insurers and loss adjusters to obtain the best possible settlement within financial delegations, escalating to a claims manager with detailed recommendations when required.
• Collaborate and engage with a wide range of stakeholders in the course of handling claims, including other departments within National Highways, external contractors, third party insurers and loss adjusters, solicitors, and claimants.
• Be an engaged member of the regional team and the wider Network Claims team, contributing to department initiatives and supporting other colleagues when needed.

About you.

• Experience of handling cases within an insurance claims environment (desirable).
• Excellent negotiating and client management skills.
• Able to work under pressure and prioritise workload effectively.
• Excellent interpersonal, communication skills.
• Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.