Claims Handler

Zurich 56 Company Ltd; Birmingham; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team in Birmingham. This role offers the flexibility of part-time, job-share, or full-time arrangements, making it ideal for those who value work-life balance. As a Claims Handler, you will be the key point of contact for brokers and solicitors, utilizing your exceptional communication and negotiation skills to provide outstanding service. With a competitive salary and an excellent benefits package, including a non-contributory pension scheme and private medical insurance, this position is perfect for someone looking to make a significant impact while enjoying a supportive and inclusive work environment.

Benefits

12% non-contributory pension scheme

Annual company bonus

Private medical insurance

25 days holiday plus bank holidays

Option to buy/sell holiday days

Three days paid volunteering

Access to virtual GP appointments

Discounted gym membership

Free flu jab

Maternity/Paternity leave benefits

Qualifications

• Experience in insurance and delivering exceptional customer service.
• Strong communication and negotiation skills are essential.

Responsibilities

• Handle and negotiate claims while ensuring compliance with regulations.
• Develop and maintain relationships with customers and stakeholders.

Skills

Communication Skills

Relationship Management

Negotiation Skills

Case Management

Workload Management

Education

GCSE Level Standard

Tools

IT Skills

Job description

Claims Handler

Working Hours: This role is available on a part-time, job-share, or full-time basis

Salary: £22,000 - £28,000 depending on experience plus an excellent benefits package

Location: Birmingham City Centre (Hybrid working)

Closing Date: 25th April 2025

The opportunity: If you are looking for an exciting opportunity to work within a busy and expanding Claims department in a city centre location with flexible working – then look no further. We are looking for individuals to deliver an excellent Claims service to our customers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What will you be doing?

As a Claims Handler you will be dealing with brokers, solicitors, and suppliers so you will need excellent communication skills. Additionally, you will require good case management and workload management skills.

Other key responsibilities include:

1. Responsible for handling and negotiating claims
2. Compliance with statutory regulations
3. Develop and maintain relationships with internal and external customers
4. To proactively handle third-party claims aiming to settle cases within optimum time scales
5. Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled

Who are we looking for?

We are looking for someone with an Insurance background and experience in delivering exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.

To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

1. 12% defined non-contributory pension scheme.
2. Annual company bonus.
3. Income Protection.
4. Life cover - four times your salary.

Time away

1. 25 days holiday a year plus bank holidays.
2. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
3. The option to buy up to an additional 20 days or sell some of your holiday.
4. Three days paid volunteering.
5. Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

1. Access to Private medical insurance.
2. Virtual GP appointments.
3. Discounted gym membership.
4. Free flu jab.
5. Access to a wealth of support from our wellbeing partners.

We're making a difference

1. Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
2. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.