Claims Executive - Commercial & Schemes

Howden, the new name for Aston Lark; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Howden, the new name for Aston Lark, is seeking a Claims Executive in Manchester to manage commercial insurance claims from notification to settlement, including complex losses. You will provide guidance to clients and act as a trusted adviser throughout the claims journey.

You will work closely with brokers, insurers, loss adjusters and legal representatives, visit clients after significant losses, and negotiate settlements that align with policy coverage, while supporting retention and strong

Qualifications

• Strong understanding of commercial insurance policies and claims procedures.
• Previous commercial claims experience within an insurance brokerage environment.
• Knowledge of insurance principles, market practice and regulatory requirements.

Responsibilities

• Manage commercial insurance claims from notification through to settlement, including complex losses.
• Act as a trusted adviser to clients throughout the claims process.
• Collaborate with brokers, insurers, loss adjusters and legal representatives to resolve claims.
• Visit clients after significant losses to investigate and gather information.
• Negotiate with insurers to secure the best possible settlement.
• Work with a Claims Handler to deliver efficient service to clients.
• Build strong relationships to support retention and client propositions.

Skills

Analytical skills

Negotiation

Communication

Client relationships

Prior claims experience

Education

GCSE Maths & English

CII qualification or in progress

Job description

At Howden, Commercial & Schemes, commercial insurance isn't just what we do, it's who we are. We support clients through the complex world of commercial risk, providing expert advice and tailored solutions that help businesses navigate uncertainty and achieve their ambitions.

We're looking for a Claims Executive to join our established Claims team. This is an excellent opportunity for an experienced commercial claims professional who enjoys building client relationships, managing complex claims and working collaboratively with broking colleagues to deliver outstanding service. Working with clients across a broad range of commercial sectors, from SMEs through to larger commercial organisations, you'll act as a trusted adviser throughout the claims journey, supporting clients when they need us most and helping secure the best possible outcomes.

Please note this is a full-time, permanent opportunity. You will ideally be based in our Manchester office two - three days per week.

Overview

• Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses.
• Act as a trusted adviser to clients, providing guidance and support throughout the claims process while delivering a high-quality claims experience.
• Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
• Visit clients following significant losses to investigate circumstances, gather information and help build robust claims submissions.
• Negotiate with insurers to secure the best possible settlement in line with policy coverage.
• Partner closely with a Claims Handler to deliver a seamless and efficient service to clients.
• Build strong working relationships with clients and colleagues, helping to support retention and strengthen our client proposition.

Knowledge

• Strong understanding of commercial insurance policies, coverage types and claims procedures (essential).
• Previous commercial claims experience within an insurance brokerage environment (essential).
• Understanding of insurance principles, market practice and relevant regulatory requirements.

Skills

• Excellent analytical, problem-solving and decision-making skills (essential).
• Strong communication, negotiation and stakeholder management skills (essential).
• Customer-focused approach with the ability to build trusted client relationships (essential).
• Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
• Confident and resilient when handling complex or contentious claims.
• Demonstrates empathy and professionalism when supporting clients through difficult claims situations (essential).

Qualifications

• GCSE Maths and English (or equivalent).
• CII qualifications or working towards CII (desirable).