Claims Executive - Corporate & Commercial

Howden, the new name for Aston Lark; West Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global insurance firm is seeking a Claims Executive to manage the end-to-end claims process. This mid-senior level role requires strong analytical and negotiation skills along with brokerage experience. The position is full-time and ideally requires onsite presence in the West Midlands for 2/3 days a week. Candidates should possess a strong understanding of insurance policies and exceptional interpersonal skills.

Qualifications

• Strong understanding of insurance policies and claims procedures.
• Brokerage experience is essential.
• Knowledge of regulatory frameworks is beneficial.

Responsibilities

• Manage end-to-end claims process for clients.
• Collaborate with various stakeholders for efficient resolution.
• Mentor junior team members in claims handling.

Skills

Analytical skills

Problem-solving skills

Negotiation skills

Interpersonal skills

Customer-focused approach

Ability to work independently

Confident under pressure

Coaching and mentoring skills

Cultural adaptability

Emotional support skills

Education

GCSE Maths and English

A levels

BDMA certificate

Job description

Overview

Claims Executive - Corporate & Commercial

Howden, the new name for Aston Lark, is building a global collective of talented people. We support clients through the complex landscape of commercial risk, crafting bespoke solutions to help businesses navigate uncertainty and grow. This role is a full-time, permanent position; you will ideally be onsite in our Midlands region for 2/3 days per week on average.

Responsibilities

• Manage end-to-end claims process regardless of size, including larger, complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to settlement
• Utilise knowledge of insurance policies, coverage types, and claims procedures to assess and adjudicate claims within timelines and guidelines
• Collaborate with internal departments, external vendors and other stakeholders to ensure timely and efficient resolution
• Analyse claims data, identify trends and develop strategies to mitigate risk and improve claims management processes
• Provide leadership, guidance and mentoring to the Claims Handler and junior team members
• Maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors and industry partners to enhance customer satisfaction
• Stay abreast of industry trends, regulatory changes and emerging technologies
• Prepare and present reports and presentations with key performance indicators
• Visit clients during a loss to investigate circumstances and build a robust claim for a swift, favourable conclusion
• Negotiate with insurers to obtain favourable settlement terms within policy terms
• Act as an advocate for the claims function and settlements

Knowledge

• Strong understanding of insurance policies, coverage types and claims procedures (essential)
• Brokerage experience (essential)
• Understanding of general and legal principles of insurance
• Understanding of relevant regulatory and legal frameworks

Skills

• Excellent analytical, problem-solving and decision-making skills (essential)
• Outstanding communication, negotiation and interpersonal skills (essential)
• Customer-focused approach (essential)
• Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment
• Confident, assertive and resilient under pressure
• Ability to provide constructive feedback, coaching and mentoring to support junior team members (essential)
• Ability to adapt to diverse personalities and cultures, fostering inclusive work environments
• Experience in providing emotional support and guidance to clients in difficult situations (essential)

Qualifications

• GCSE Maths and English (or equivalent)
• A levels (desirable)
• BDMA certificate - British Damage Management Associate

What we offer in return

A career that you define. Howden values diversity and seeks individuals who share our values:

• Bravery to try something new
• Support for each other in everyday moments and bigger challenges
• Focus on making a positive difference at work and beyond

Reasonable adjustments

We are committed to providing reasonable accommodations to ensure our roles align with your needs. We can adjust software, IT, and office setups, and can accommodate flexible hours or hybrid working where possible.

If you’re unsure whether this role is the right fit, apply and we will reach out to discuss adjustments if needed.

*Not all positions can accommodate changes to working hours or locations. Please discuss with your Recruitment Partner for more information.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business
• Industries
• Insurance